Administrative Support Patient Care

Nicholas Soos

Administrative Specialist

*********@*****.*** • 989-***-****

LinkedIn • Saginaw, US

Dedicated and detail-oriented professional with proven expertise in research, document preparation, and administrative support. Able to manage caseloads, conduct thorough records analysis, and prepare documents with precision. Adept at maintaining organized case files, coordinating legal processes, and providing administrative support to clinical and legal teams. Proficient in EPIC and Microsoft Office Suite, while ensuring seamless patient care and service delivery. Excellent communication and interpersonal skills, with ability to interact professionally with clients, families, and clinical personnel.

Areas of Expertise

Administrative Support

Medical Record Analysis

Customer Service Excellence

Process Improvement

Law & Regulatory compliance

Team Leadership & Collaboration

Data Entry

Patient care Coordination

Healthcare IT systems (EPIC)

Professional Experience

University of Michigan Medicine, Ann Arbor, MI

Contact Center Intermediate 2022 — Present

Provide comprehensive administrative support for 15 physicians, including scheduling, patient communication, and medical record analysis by using EPIC. Collaborate with multiple departments to ensure seamless patient care and service delivery. Develop and implement service procedures to complement management guidelines. Utilize proficiency in Microsoft Office Suite to optimize workflow and patient interaction. Manage scheduling for plastic surgery, wound care, and hand clinics.

●Authored new service processes, enhancing efficiency and patient satisfaction.

●Received Making A Difference Award for exceptional customer service and dedication.

●Achieved call quality ratings over 90% by reflecting commitment to service excellence.

●Ensured critical information flow by logging communications between clinical staff and patients.

●Streamlined call center operations by maintaining quality ratings above 90% and innovating existing processes.

St. Joseph Hospital, Ypsilanti, MI

Lab Administrative Assistant/ Order Entry and Registration 2022 — 2022

Processed and verified 300 to 400 PA lab reports daily for accuracy and compliance. Conducted in-depth research and analysis of medical records while ensuring meticulous updating of information in EMR system. Prioritized and edited frozen specimens and stat cases in Cerner by maintaining stringent accuracy standards. Steered patient encounter creation and specimen registration, by verifying and updating personal and insurance information. Mastered order entry process for lab specimens, ensuring seamless laboratory operations.

●Acquired multiple EPIC certifications for enhancing proficiency in healthcare IT applications.

●Designed and executed new specimen storage system by optimizing lab organization and efficiency.

●Attained role of lab safety compliance officer by demonstrating adaptability and dedication to lab safety protocols.

Henry Ford Allegiance Health, Jackson, MI

Registration Specialist 2020 — 2021

Advocated for patients by processing arrival and verification of 10-20 individuals daily, while improving triage process for clinical staff. Registered 20-40 patients per day by upgrading and verifying personal details, emergency contacts, and insurance information to ensure accuracy. Mastered comprehensive reporting for Worker's Compensation and Auto Accidents by guaranteeing precise billing. Employed EPIC diverse registration tasks, including copay collection and form retrieval. Created claims with detailed chart notations for various registration types.

●Expedited team lead role within six months of hire due to exceptional performance and leadership skills.

●Increased registration efficiency by 50-75% since inception via understanding of departmental operations within EPIC.

●Guaranteed insurance utilizing Web Denis and CHAMPS to validate coverage for cases not verifiable through RTE in EPIC.

Additional Experience

Management Analyst Internship, Washtenaw County Community Mental Health, Ypsilanti, MI

Education

Bachelor of Science in Healthcare Administration

Eastern Michigan University, Ypsilanti, MI

Associate of Arts in Liberal Arts

Washtenaw Community College, Ann Arbor, MI

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