Caitlin Louise Peterson

**** ****** **

Greer, SC 29651

Cellular 508-***-****

ad47sk@r.postjobfree.com

Professional Summary

6+ years of Food Manufacturing environment

13+ years of Lead/ Supervisory experience

15+ years of Forklift Operator experience

15+ years of Machine Operator experience

18+ years of Data Entry

18+ years of Customer Service experience

18+ years of Answering phones, Scheduling appointments, Completing administrative processing and reports, Bookkeeping and Recordkeeping

18 + years of experience in Warehousing, Shipping, Receiving, Operations, Inventory Control an Materials Management in a manufacturing environment

18+ years of Quality Control, Inspecting and Producing high quality work with attention to detail

18+ years of Stock Control, Ordering, Auditing, Inventory and Cost Control

Spanish and Portuguese Comprehension

Professional Experience

Blount Fine Foods, Fall River, MA 2019- 2022

Quality Control Engineering Tech / Food Safety Quality Tech / QA

• Exceeded quantitative metrics on all customer satisfaction, customer retention and inquiry

volumes on all matters daily.

• Address customer inquiries in a timely manner.

• Maintained a knowledge base of the evolving products and by proactively recommending new

products to existing customers and new.

• Documented data on customers concerns daily.

• Made sure customers products were always safe and made properly.

• Maintained and interacted with customers thru email and phones daily on products and

concerns.

• Helped FSQ Management an the maintenance of overall product quality and safety.

•Received daily leadership and direction from shift FSQ Sr. Tech & Supervisor.

• Assist in the effective completion of tasks and documentation of FSQ.

• Checked recipes and ingredients on every recipe.

•Inspected daily finished product.

•Daily checked weight on cups to make sure met weight requirements.

•Inspected daily cups to make sure solids were met.

• Inspected products to make sure customer standards were met.

• Routinely observe production activities to assure consistency and conformance to standards.

• Communicate effectively to providing improvement suggestions.

• Communicate effectively within department to ensure most efficient and productive processing.

• Notifies Food Safety Quality Sr. Tech or Tech Level 3 when non- conformances are noted.

• Assists with scheduling product evaluations and assuring proper documentation.

• Assist Quality Management with verification and validation by collecting the required data daily.

• Perform required finished product testing and the effective completion of documentation and

data entry.

• Maintain the condition of the FSQ supplies required for daily operation.

• Organized finished product.

• Conduct Food Safety Inspections in the production environment.

• Conducting Daily, Weekly and Monthly tasks.

• Perform visual chemistry tests on raw material,water sources, in-process samples,

environmental samples and finished products.

• Sometimes were responsible for performing QPE and Packout auditing for batch adherence,

label and code quality.

• Tracking, verification and data entry of raw material specification and COAs.

•Informs the team of raw material issues.

•Operate, maintain and calibrate laboratory instruments as require.

•Ensure compliance of incoming labels and packaging.

• Completed FSQ related production records to assure conformance to requirements.

•Work closely with Blender Operator’s and Blender Asst. on daily basis.

• Filled QA documentation as requested.

• Helped in packout with broken seals daily.

• Monitors compliance to G.M.P in working areas and reports infractions with corrective

response.

• Evaluates both product and process, making decisions on subjective visual inspections.

• Determined whether product is acceptable or rejected, initiates rejection notices, and maintains

accurate written records of the inspections performed and including results.

• Recognizes conditions outside their specific area of inspection which require action and

reports items to area supervisor.

Serta Simmons Bedding, Middleboro, MA 2011- 2018

Asst. Lead, Forklift Operator, Machine Operator, Material Handler, Upholster, Ruffler and Closer

• Exceeded quantitative metrics on all customer satisfaction, customer retention and inquiry

volumes on all matters daily.

• Maintained a knowledge base of the evolving products and by proactively recommending new

products to existing customers and new.

• Documented data on customers concerns daily.

• Maintained and interacted with customers thru email and phones daily on products and

concerns.

• Lead and helped 20 associates with daily production.

• Follow sketches, patterns or blueprints to indicate cutting lines on fabrics using chalks,

pencils and paint.

• Measure and cut materials using manual or automated cutting instruments.

• Assembled products to company and customer standards.

• Made recommendations to management for product and process improvements.

• Experience troubleshooting and maintaining sewing machines and other factory machines.

• Operated industrial sewing machines with various industrial attachments and fabrics.

• Cover wooden frame with soft materials such as cotton, felt pad, fiber or foam to improve

textures and appearances.

• Used powered hand tools, staplers, saws, and nail guns

• Secured work pieces and materials onto production equipment

• Conduct routine maintenance of work tools and upholstery machines.

• Made sure all orders went through daily.

• Performed daily quality inspections on product.

• Received incoming materials for daily use.

• Made sure daily packaging and processing materials were always fully stocked.

• Performed machine maintenance such as oiling and cleaning machines.

• Extracted and lifted jammed pieces from machines.

• Observed machine operations to detect any defects and machine malfunction.

• Set machine stops and guides to specified lengths as indicated.

• Made box springs covers of all sizes and borders.

• Cut different border materials by settings for different sizes.

• Sorted order tickets by borders, sizes and trucks.

• Made daily checks to make sure all products were scanned and loaded for shipment.

• Loaded assembly line with variety of different box spring sizes, covers, pads, and dust

covers.

• Operated pallet jacks, electric and rotating forklifts.

• Managed inventory.

• Participated in monthly safety meetings.

Ocean Spray Cranberries, Middleboro, MA 2007-2010

Forklift Operator and Machine Operator

• Packaged orders using shrink wrap machinery.

• Made sure that labeling of pallets were correct.

• Stacked finished product on pallets for daily orders.

• Made sure daily packaging and processing materials were always fully stocked.

• Loading and unloading of trailer trucks.

• Activated, tended, operated packaging equipment.

• Adjusted machine components and changed worn accessories on a daily basis.

• Set machinery to specified setting.

• Processed paperwork on daily production to ensure guidelines were met to specifications on

every order.

• Processed order information and data to processing sheets on computers.

• Processed paperwork for daily operations.

• Positioned, adjusted and calibrated work fixtures.

• Performed daily cleaning check.

• Performed minor machine maintenance, such as oiling and cleaning machines.

• Extracted and lifted jammed pieces from machines.

• Observed machine operations to detect any defects and machine malfunction.

• Set machine stops and guides to specified lengths as indicated.

• Operated computer to input sample testing of product and operations of machinery.

• Set up and calibrated equipment and instruments used for testing and process control.

Cleaning and sterilizing of equipment daily and monthly.

• Collected daily samples of product for testing.

• Performed hourly metal tests daily.

• Operated computer to generate packing slips for merchandise.

• Received incoming materials for daily use. •Cleaning and sterilizing of equipment daily and monthly.

• Catalogued and communicated test results to ensure were correct.

• Participated in monthly safety meetings.

• Operated electric pallet jack, electric, propane and rotating forklifts.

• Certified Forklift Driver

Wal-Mart Super Center, Raynham, MA 2003 - 2006

Packager, Baker and Cake Decorator

• Fastened, wrapped products and materials.

• Cleaned containers, materials, and work area, using cleaning solutions and hand tools.

• Examined and inspected containers, materials, and products to ensure packaging process met

specifications.

• Obtained and sorted products, materials, and orders.

• Tended packing machines and equipment that prepared and package materials and

products.

• Marked and labeled containers and products, using marking instruments.

• Removed and placed completed and defective product and materials on moving

equipment to specified areas.

• Worked and organized the freezer

• Unloaded trucks and placed pallets in proper areas.

• Baked a variety of products to specific standard settings.

• Decorated cakes for customers.

• Setup donuts and bread products for daily use.

• Placed orders for customers over the phone.

• Attended to customers.

• Placed orders for restocking of products.

• Conducted monthly inventory.

• Worked on monthly new modules.

Express, Taunton MA 2002 – 2003

Sales Person

• Processed, stocked and replenished freight.

• Cleaned the work area after completing daily tasks.

• Organized sales floor and backroom.

• Assisted customers with purchases.

• Conducted inventory monthly.

Education

Katharine Gibbs School Providence, RI Certificate, Interactive Media Web Design

Taunton High School Taunton, MA H.S Diploma Professional Summary

Qualification of skills

• Expert in Planning and Organizing, Office Experience, Administrative Processing, Bookkeeping, Record Keeping, Spreadsheets, Strong Communication Skills, Computer Skills, Strategic Management, Supply Chain Management, People Management, Filing, E-mails, Dependability, Service, Support, Friendly, People Person, Empathetic, Courteous, Safety Guidelines, Data Entry, Problem Solving, Troubleshooting Skills, Interpersonal Skills, Critical Thinker, Time Management, Active Listening and Transferable Skills.

• Expert in Restaurant Operations, Food Costing, Troubleshooting/Repairing Problems, Teamwork, Auditing, Ensure Compliance, Operations, Warehouse Management, Safety Conscious, Six Sigma Techniques, Machine Operator, Upholster, Material Handler, Ruffler, Closer, Asst. Lead and Forklift Operator, Quality Control Engineer Tech and Quality Assurance.

• Expert in Customer Service, Customer Satisfaction, Cost Saving, Shipping Functions, Telephones Skills, Shorthand, Front Office Operations, Catering Operations, Stock Control, Ordering, Inventory, Shipping & Receiving and Cost Control.

• Expert in Food Rotation, Data Entry Skills, Multi Task, Task Delegation, Retail / Service Experience, Team Leadership, Motivation, Dependable, Reliable, Dedicated, Innovative, Fast Paced Environment, Perform Quality Control and Opening / Closing Procedures.

• Advanced in Typing, Photo Editing, Logo Creation, Digital Printing, Social Media Platforms, Microsoft Word, MS Excel, Office Suite, MS Power Point, Photoshop, Flash MX, Lightwave, Dreamweaver, Premiere, Word Perfect and MRP Systems and Internet (OHM)

Training

• Completed Safety Awareness Training. • Completed various Safety Training Courses. • Completed several Chemical Training Programs. • Completed Good Manufacturing Practices Training Program (GMP) • Completed Forklift Training. • Completed various Hazardous Material Handling Training.

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