Jennifer Balch Lopez

ad47s4@r.postjobfree.com 817-***-**** LinkedIn.com/in/jenny-balchlopez

Fort Worth, TX

Entrepreneur and Business Professional

Entrepreneur and an expert in human relations, business, HR, sales, and marketing. Strategic, accountable, and trusted customer service expert with an entrepreneurial spirit. Partner to teams who deliver superior service through effective management, team development, and business engagement. Critical thinker and problem solver with growth mindset. Empathetic and pragmatic leader who achieves results through executing initiatives, effective collaborations, and prioritizations. Business Strategy – Performance Management – Talent Management – Talent Acquisition – Talent Development – HR - Employee Experience – Strategic Planning – Conflict Resolution – Organizational Planning – Team Coaching – Leadership Coaching – Leadership Development – Employee Engagement

– Adaptability – Employee Relations – Delegation— Customer Service– Strategic Thinking – Business Acumen – Influencing – Active Listening – Problem-Solving – Communication Skills PROFESSIONAL WORK EXPERIENCE

ATHLETA, GAP INC. - Fort Worth, TX November 2018- January 2020 Associate Manager

As the associate manager, I played a key role for the Athleta team. I was responsible for various strategic initiatives and operational tasks as well as being the head of human resources and associate onboarding, training, and retention.

• Assist in managing daily operations and activities within the team, ensuring optimal performance and meeting organizational goals.

• Spearheaded recruitment efforts by creating job postings, screening resumes, conducting initial interviews, and coordinating with general manager to fill vacancies in a timely manner, reducing hiring lead time by 25%.

• Implemented an employee onboarding program, introducing new hires to company culture, policies, and procedures, which increased employee retention rates by 15% within the first 6 months of employment.

• Help formulate business strategies to ensure growth and success of the store.

• Monitor team performance and report on metrics.

• Developed and executed training and development programs to enhance workforce skills, customer service standards and product knowledge, resulting n a 20% improvement in customer satisfaction scores.

• Act as a bridge obtaining input from associates and delivering directions from management.

• Assist in financial budgeting and maintain operations within budget.

• Administered payroll processing and ensured accuracy of employee pay records, maintaining compliance with state and federal labor laws.

• Managed employee relations, resolving conflicts, and promoting a positive work environment that aligns with Athleta’s core values and ethics.

• Ensure compliance with Gap Inc policies and regulations ensuring they were in compliance with regulatory standards and communicated effectively to all associates.

• Participate in strategic planning, process improvements, and project management to continue overall growth of the Athleta organization.

TARGET, -Fort Worth, TX August 2018 - November 2018 Style Team Lead

As the Style Team Lead, I was responsible for building, leading and guiding a team in providing excellent customer service and meeting sales goals.

• Motivated and lead team through team members to attain sales targets and commitments.

• Conducted performance appraisal processes, assisting Leaders with the creation of performance development plans and follow-up strategies to support employee growth and meet Target objectives.

• Conducted initial interviews and coordinate with leaders to implement the onboarding program.

• Introduced new hires to Target culture and processes.

• Spearheaded training and development program for new hires within the Style department.

• Oversee the daily operations of the style departments including Kids, Baby, Mens, Women’s, Accessories, Shoes, and Intimates.

• Set a high standard for excellence customer service and lead by example.

• Allocate tasks to team members and monitor their performance

• Train new team members and provide support when necessary.

• Report to management about team performance, mission related objectives, and deadlines.

• Resolve conflicts and address customer complaints in a professional manner.

• Conduct regular meetings to ensure the team is well-informed and properly trained in all aspects of the job as well as HR policies and procedures.

• Schedule team members and assign sections of department accordingly. EVEREVE, - Fort Worth, TX April 2018 to August 2018 Lead Stylist

As a Lead Stylist at Evereve, my primary role was to provide guidance to the team in providing exceptional personalized styling services to customers.

• Provide fashion guidance and styling advice to customers, ensuring they leave with complete outfits that make them feel good.

• Lead and direct the stylists’ team, fostering a positive, supportive, and customer-centric work environment.

• Handle customer complaints and ensure issues are resolved to the customer’s satisfaction.

• Organize store display and ensure the store is visually appealing.

• Assist in managing and tracking inventory.

• Work closely with management to meet sales goals.

• Train new stylists and give constructive feedback to existing members to facilitate their growth.

• Stay updated with the latest fashion trends and the brand’s newest collections. BOAT CLUB ROAD RESORT FOR PETS, - Fort Worth, TX January 2017 to January 2018 Reservation Specialist and Customer Service Representative As the Reservation specialist, I was responsible for creating reservations for pets at the resort, grooming salon, and the veterinary clinic as needed. I managed customer queries and complaints and aimed to provide superior customer service.

• Manage the incoming and outgoing calls related to the Pet Resort and the grooming salon.

• Interact directly with clients to determine the needs of their pets and then recommend the best suitable solution.

• Update pet records in the system, including vaccine records, medical records, special requests and interactions with owner and the pet.

• Pitch and demonstrate company products and services where appropriate.

• Communicate with customers through various channels including personalized emails, phone calls, and social media.

• Communicate and coordinate with colleagues in the pet resort, grooming salon, as well as in the veterinary clinic in order to provide the best care for each animal.

• Provide feedback efficiency of the customer service process. WOOF GANG BAKERY AND GROOMING, - North Richland Hills, TX October 2011- November 2016 Franchise Owner

As the Owner, I was tasked with owning, operating, and managing the Woof Gang Bakery and Grooming franchise in North Richland Hills, TX. It is an entrepreneurial position that involved the daily operations management, team leadership, and provision of outstanding service to clients, both human and dog.

• Overall management and operation of the store and grooming salon.

• Ensure compliance with the franchise operational guidelines, standards, and branding.

• In charge of all HR processes including: the hiring, training, and management of staff to maintain excellent service to customers and pets.

• Oversee inventory management, order supplies, and arrange the store display.

• Maintain health and safety standards across store operations and pet grooming facilities to ensure compliance with state regulations.

• Provide excellent customer service, understanding, and meeting the needs of clients.

• Promote the store within local pet-related events and sponsorships.

• Work toward achieving sales targets and manage financial transactions, accounting, and record- keeping in line with franchise guidelines.

• Administered payroll processing with use of ADP Workforce.

• Facilitated benefits administration, providing employees with information on healthcare, retirement plans, leave policies, and other company perks.

• Build positive relationships with customers and handle any complaints or issues promptly and professionally.

• Planned and executed staff events, such as team building activities, holiday parties, and recognition programs to boost morale and foster a cohesive family environment.

• Regularly liaise with other franchise owners and franchise management on updates, issues, or improvements.

OLENJACK’S GRILLE,– Arlington, TX December 2010 – October 2011 Marketing and Events Assistant Manager

As the Marketing and Events Assistant Manager, I was in charge of the sales and marketing for Olenjack’s Grille as well as organizing the events for customers.I coordinated the staff and maintained the high quality of service Olenjack’s was known for. I ensured that each event operated as smoothly as possible.

• Oversee the set-up and breakdown of events, ensuring efficiency and adherence to the event plan.

• Communicate effectively with clients to identify their needs and preferences, as well as managing their expectations.

• Responsible for ensuring all necessary materials, equipment, and food are available and arranged for each event.

• Coordinate closely with the Chef and culinary team to plan and execute menus for events.

• Ensure all health and safety regulations are adhered to during events. GIDEON TOAL– VIP Lounge Attendant August 2011 - October 2011 VECTOR MARKETING AND SALES – Cutco Cutlery Sales Representative May 2007 – August 2008 EDUCATION & CERTIFICATIONS & ACTIVITIES

Bachelor of Science (BS) Communication Studies specializing in Human Relations & Certified in Business from the University of Texas, Austin, TX 2006-2010 The Oakridge School- graduated 2006

Intern for Walt Disney World College Program from Disney University, Orlando, FL 2008

• Attended seminars directed by Walt Disney World executives that focused on adapting the successful Disney business strategies to be used by other Fortune 500 companies.

• Worked full time in multiple departments including customer service, data management, office management, and house-keeping

Kappa Delta Sorority- Sigma Epsilon Chapter, Austin, TX 2006-2010

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