Tiffany Horne

909-***-****

ad47s0@r.postjobfree.com

Educated, communicative, and analytical thinker with 15+ years of well-rounded experience where my skills and knowledge are utilized.

EDUCATION Bachelor of Arts in Sociology, 2002 California State University, Fullerton

EXPERIENCE

JACUZZI GROUP WORLDWIDE, Chino, CA Technical and Customer Service Support Agent 7/2017-10/2021

Utilized active listening and troubleshooting skills to resolve complex customer issues

Highly successful in handling a range of activities in working toward solutions to customers’ problems

Managed several consumer inquiries/issues daily within the retail and technical support and guidelines

Served as a point of contact for my peers for procedural inquiries involving Salesforce and customer service point of sales and technical support and procedures

KAISER FEDERAL BANK / HOMESTREET BANK, Covina, CA Customer Service Representative / Fraud Analyst/ 2011-2015

Communicated with consumers and merchants to identify suspicious activity and investigated claims for fraudulent activity.

Gathered and analyzed pertinent data to determine the appropriate course of action in the processing of fraud claims

Provided a full range of banking services to individual consumers, emphasizing personal financial counseling and customer service

VOLUNTEER WORK HABITAT FOR HUMANITY, Los Angeles. CA Ambassador 2012-2019

Trained new volunteers and provided information to the public about the history, mission, and practices of the organization

INTERNSHIP January 2002-June 2002 Intern Employment Developer at Braille Institute of America

Created job opportunities for the visually impaired by developing relationships with local businesses

CERTIFICATION 2010 CBEST (California Basic Educational Skills Test) Certification

COMPUTER SKILLS

Salesforce, Ms Word, MS Excel, MS PowerPoint, Canva, KBM, Fiserv, Outlook, Teams, Adobe Acrobat