Customer Service Technical Support
Resume:
Tiffany Horne
***************@*****.***
Educated, communicative, and analytical thinker with 15+ years of well-rounded experience where my skills and knowledge are utilized.
EDUCATION Bachelor of Arts in Sociology, 2002 California State University, Fullerton
EXPERIENCE
JACUZZI GROUP WORLDWIDE, Chino, CA Technical and Customer Service Support Agent 7/2017-10/2021
Utilized active listening and troubleshooting skills to resolve complex customer issues
Highly successful in handling a range of activities in working toward solutions to customers’ problems
Managed several consumer inquiries/issues daily within the retail and technical support and guidelines
Served as a point of contact for my peers for procedural inquiries involving Salesforce and customer service point of sales and technical support and procedures
KAISER FEDERAL BANK / HOMESTREET BANK, Covina, CA Customer Service Representative / Fraud Analyst/ 2011-2015
Communicated with consumers and merchants to identify suspicious activity and investigated claims for fraudulent activity.
Gathered and analyzed pertinent data to determine the appropriate course of action in the processing of fraud claims
Provided a full range of banking services to individual consumers, emphasizing personal financial counseling and customer service
VOLUNTEER WORK HABITAT FOR HUMANITY, Los Angeles. CA Ambassador 2012-2019
Trained new volunteers and provided information to the public about the history, mission, and practices of the organization
INTERNSHIP January 2002-June 2002 Intern Employment Developer at Braille Institute of America
Created job opportunities for the visually impaired by developing relationships with local businesses
CERTIFICATION 2010 CBEST (California Basic Educational Skills Test) Certification
COMPUTER SKILLS
Salesforce, Ms Word, MS Excel, MS PowerPoint, Canva, KBM, Fiserv, Outlook, Teams, Adobe Acrobat
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