Irma Mejia

** ******** **

Worcester Ma *****

508-***-****

Qualifications Summary

Bilingual Customer service professional with experience working in fast-paced environments which demanded strong organizational, technical and interpersonal skills. Trust worthy, ethical and discrete; committed to superior customer service. Confident interacting with individuals of all levels. Detail-oriented and resourceful in completing projects; able to multi-task efficiently and effectively. Capable of efficiently learning and mastering new skills. Capabilities include:

- Customer Service & Relations - Word Processing & Typing - Telephone Reception

- Problem Solving - Computer Operations - Filing & Data Archiving

Experience

OnProcess Technology, Ashland, MA 2013

Logistics Services Representative

• Completed follow up-calls to enrolled participants and a final follow up- call to determine whether any admissions have taken place in the last 30 days.

• Reviewed with patient personal goals, cause of admission, PHR personal health record, discharge summary, medications, and red flags, assisted with identification of questions or concerns to ask the physician

• Contacted patients or caregivers within 48 hours of discharge from facility, providing in-depth description of Care Transition program to obtain consent to continue with program

• Identified any needs of patients to for short term assistance when appropriate to assist in reduction of readmission.

Ameridose, Westborough 2008-2012

Call Center Pharmacy Technician

• Answered inbound calls, for requests to fill medical prescriptions

• Processed order fulfillment, which included: researching and verifying prescriptions, bulk dispensing, packaging, and labeling of intravenous, syringe, and oral medications for personal consumers and large healthcare customers (hospitals and pharmacies)

Implemented and monitor quality control for each bulk order including initial dispensing, quantity, product type, and associated paperwork for final order completion.

• Maintained files in accordance with HIPAA regulations

• Performed additional duties in a call center environment

Summary

Experienced Daycare Teacher Assistant with passion for teaching children of all ages. Strong leadership skills to guide children through daily activities and learning games. Very patient and able to handle difficult situations, parental concerns.

Highlights

• Detail oriented

• • Highly adaptable

• • First Aid and CPR Certified

• • Experience with infants through pre-k

• • Attentive to parental concerns

• • Excellent leadership skills In the Classroom

Work Experience

April 2014 still working Daycare Center, suburban athletic and suburban child, Framingham MA Daycare lead Teacher • Led classroom activities for toddlers and preschoolers. • Assisted infant teachers with nap time routines. • Helped children during lunch time, including cleanup. • Assisted with potty training for 2 year old children. • Arranged special guests for holidays and parent days. • Cleaned classroom each day to ensure it was up to safety standards. • Maintained play equipment and scheduled repairs when necessary. • Organized and chaperoned several field trips for students with parental approval. • Guided children through daily learning activities.

Education

Framingham High School Framingham, Massachusetts 2008

High School Diploma

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