Andrew Rizzo

**** ***** ****

Glendale Heights, IL 60139

630-***-****

Professional Summary

ASE recertified service consultant seeking position that will challenge and effectively utilize my 30+ years of customer service, management, and technical experience in an automotive environment.

Experience

My Mechanic, Elmhurst, IL

2015-Present

Service Writer/Manager

Complete customer service; manage three technicians and another service writer; set customer expectations; source parts and estimate labor costs. Revenue generated - 1.2 million+ annually.

Merlin, Naperville, IL

2012-2015

Service Manager

Complete customer service; manage four technicians; set customer expectations; estimate parts and labor costs.

Finish Line Transmissions, Wood Dale, IL

July 2007 – January 2012

Sales and Service Manager

Generate sales; manage timeline for build schedule, all customer service issues, employee oversight, shipping and receiving

At Road, Inc., a Trimble Company, Fremont, CA

July 2005 – July 2007

Field Operations Manager

Manage all day-to-day field operations in eight states; champion customer installation application across the United States. Manage subcontractors both remotely and on-site. Provide reports on daily progress. Master installation processes and provide detailed installation guides of proper installation procedures for GPS fleet tracking equipment. Work with Sales to ensure proper application and provide expectation for project installation completion. Troubleshoot all installation issues, remotely and on-site, for contractors and counterpart.

CCI Mobile Installations, Bolingbrook, IL

April 1996 1- July 2005

President/Founder

After determining that there was a significant need for a high quality mobile installation resource, I opened CCI in 1996. Responsible for all sales, employee hiring and training; site-managed all projects; worked with customers to create and manage expectations. Also responsible for all day-to-day operations: payroll, billing, accounting. During my tenure as president, CCI’s average income was approximately $350,000 per year.

Education

Graduate of Addison Trail High School

Miscellaneous courses at DAVEA and College of DuPage

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