PERSONAL DETAILS

Surname : Khunou

First Names : Tshepiso Welhemina

Date of Birth : 05 June 1989

Contact Number : +276********

Email Address : ad47rd@r.postjobfree.com

Nationality : South African

Language/s : English, Setswana, Afrikaans, IsiZulu, IsiNdebele

EDUCATION & QUALIFICATIONS

SECONDARY EDUCATION

Matric

JM Ntsime High School

2006

COMPUTER SKILLS

MS Office : Advanced

SAP : Intermediate

Sales Force : Advanced

TRAINING COMPLETED

Customer Engagement in Banking

Customer Experience in Banking

Retail Banking in Sales

SKILLS

Communication Skills

Interpersonal Skills

Leadership Skills

Client Services Skills

Numerical Skills

Adaptability kills

Time Management Skills

CERTIFICATES

Undergraduate in Bcompt Accounting Science-Major (Financial Accounting) -Final year Student 2024- University of South Africa

Diploma in Marketing Management- Completed- 2010- MSC Business College

CAREER HISTORY

Company : Absa Bank Limited

Current Position : Customer Service and Hosting Manager

Period of Employment : December 2022 – October 2023

Duties

Minimise operational losses for the branch by controlling and Managing adherence to policies, procedures, and legislation:

•Create awareness amongst Customer Service and Hosting staff of control measures to prevent theft and fraud and ensure that control measures are implemented on a continuous basis.

•Awareness, Prevention of Counterfeit Currency Act, Occupational Health and Safety Act, Money Laundering.

•Customer Acceptance Screening Application, Corporate Crime Awareness.

•Monitor and control all tasks, procedures, and processes of staff (e.g. key registers, cheques,

•Mandates, key policy, and security measures), on a continuous basis.

•Ensure adherence to Safety/Security procedures (robbery and contingency plans).

•Control the application of the clean desk policy and Information Security.

•Ensure positive branch assurance outcome, ensure adherence to cash limits as well as cash management and Control expenditure. This includes walking through to the Tellers to ensure that they adhere to the TCR limits.

•Accessing the dashboard and other counter limits.

Company : Absa Bank Limited

Positions : Receptionist, Teller, Customer Services clerk, Host & Branch Administrator

Period of Employment : April 2017 – October 2023

Duties

Answer, screen, and forward phone calls

Address customer complaints and questions about the company’s services

Greet walk-in customers and visitors, and lead them to their specific destinations

Work together with the branch manager in driving sales and reporting them at the end of the business day.

Promote administrative support to other departments if need be.

Providing Excellent Customer Service

Processing Transactions

Handling Cash

Product Knowledge

Sales Referral products

Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.

Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.

Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e., Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.

REFERENCES

Charlotte Modise

Regional Manager (Absa bank Limited)

+278********

Raquel Nuku

Branch Manager (Absa bank Limited)

+277********

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