Creyana Towner

ad47r4@r.postjobfree.com

773-***-****

Permanent Address:

**** ****** ***

Chicago Ridge, IL 60415

Education

Southern Illinois University, Carbondale, Illinois

Bachelor of Science in Business Management, December 2018

Minor in Accounting and Human Resources Personnel

Keller Graduate School of Management, Online

Masters in Human Resource Management, October 2023

Objective

I am eager to elevate my career in Human Resources within a dynamic environment that offers a vibrant workplace where I can use my remarkable customer service experience and leadership skills obtained during my college career and work experiences to achieve challenging and innovative goals

Work Experience

Wyndemere Senior Living, Human Resources Generalist October 2022 to Present

Develop, facilitate, and implement all phases of recruiting and onboarding for potential candidates

Promoted from Recruiter to HR Generalist within a year

Assist current employees with benefits questions, compensation, and other concerns

Partner with hiring managers to determine staffing needs

Overhauled the orientation process for newcomers to better align with organizational culture

Source top quality candidates for open positions

Organize and implement monthly employee appreciation events

Develop and enforce policies

Offer assistance in managing workers' compensation claims

Monitor leaves and FMLA

Utilize Oracle for HRIS and applicant tracking

HireLevel, National Recruiter/Account Manager Remote August 2021 to October 2022

Actively managed 5 client accounts by communicating effectively to get hiring managers expectations and needs for each role

Led high-volume recruiting efforts for light industrial positions across 10+ states

Interviewing potential candidates to assess their qualifications and fit with the company culture

Coordinating with hiring managers to provide feedback on candidate interviews and resumes, as well as scheduling interviews with candidates

Full cycle recruiting from creating resumes, processing I9s and everify, and extending the final offer

Proficient in running backgrounds through HireRight, MBI, and Sterling

Provide on-site support for clients to get candidates started

Utilized the VMS such as Beeline and Fieldglass to search through open jobs in niche markets and build pipelines to get candidates submitted

Used job boards such as Indeed and ZipRecruiter to source for candidates

DeVry University, Student Support Advisor II Naperville, IL February 2019 – August 2021

Answers inbound calls to assist incoming students with the intake process and handle any questions or concerns that the applicant expresses

Creates and confirms an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in school.

Utilizes appropriate systems such as SalesForce and Docusign to confirm and track accurate enrollment, persistence and graduation information for assigned students

Maintains a thorough understanding of all academic and Title IV programs

Register students for their courses

Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes

Promoted from Student Support Advisor I to level II within a year

HireLevel., HR/Staffing Intern Carbondale, IL June 2018 – Dec 2018

Hold interviews with candidates and participate in local job fairs

Complete onboarding items such as pre-employment drug screenings, background checks, and administer health benefits

Support Marketing team with creating and maintain social media strategies for job openings

Answer and make outbound calls, with a goal of 150 calls/week

Assist with the customer service experience, both clients and applicants

Assist with recruiting methods such as sourcing through Indeed, Career builder, and LinkedIn to find the best fit candidates

Travel occasionally to other offices to assist with recruiting

Input 8850 and I-9 tax forms in the appropriate systems

orders over the period of three months

State Farm, Executive Assistant Chicago, IL. Jul. 2013 – Dec. 2016

Answer and direct phone calls in an efficient and kindly manner

Create and process Excel worksheets for leads through State Farm’s marketing software

Manage the collections data base and collect late payments from customers

Recognized for accuracy, reliability, and speed

Activities/Organizations

Zeta Phi Beta Sorority Inc. Sept. 2016 – Present

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