Rita Riley

** **** ****** *** * Northfield, NH **276

ad47r2@r.postjobfree.com • 603-***-****

Qualification Summary:

Computer: MS Word, Excel, Power Point, Outlook, QuickBooks, SalesForce, Canva, MLS, Moxi, Profit Power and dedicated programs.

Administrative/Support: Driven by self-motivation and a keen eye for detail, I am a dedicated professional with a laser-focused approach to tasks. Possessing a support-oriented mindset coupled with a growth mindset, I thrive in environments that value progress and development. Highly organized and dependable, I excel in problem resolution, ensuring efficient and effective outcomes.

Professional Experience:

Agent Success Manager, Better Homes and Gardens Masiello Group. Concord, NH 2021-Present

Business Support Specialist 2021-2023

Agent Success Manager 2023-present

• Provide Sales Director and agents with top-notch administrative support including escrow and commission check deposits.

• Generate new business and attract new talent by raising brand awareness at community events and shows.

• Review listing and transaction files for accuracy, completion and compliance using back-office platforms.

• High-level data entry into accounting software and Multiple Listing Service (MLS) listing system.

• Assist agents with their client transaction and lead management system.

• Process onboarding paperwork for new Realtors. Set up agent business pages on social media platforms.

• Troubleshoot common IT questions for your office and agents—laptops, mobile devices, printers.

• Training/onboarding agents, managing accountability programs, analyzing training results.

Office Administration, Tech20/Diversified Marine Construction. Gilford, NH

Part-Time 2022-Present

Assist in preparing and sending proposals. Creates tracking documents for status and payments.

Send invoices, payment reminders and past due collections.

Tracks current jobs and updates daily materials/gas logs to job tracking sheets per customer.

Coordinates with independent contractors to keep updated certifications and W9’s on record.

Customer Sales & Support Manager, Madeira USA. Laconia, NH 2017-2020

Supervisor 2017-2018

Managed a team of 12 customer service representatives (schedules, time off, training) while being a working manager.

Created new office policies to improve flow and efficiency. Updated to meet covid restrictions.

Presented quarterly and yearly numbers in business meetings.

Analyzed statistics and other data to determine the level of customer service the team is providing.

Implemented new strategy to help employees achieve monthly goals.

Worked alongside marketing, operations and purchasing for projected growth potential and crossover tasks.

Office Administrator, Winnipesaukee Eye. Laconia, NH 2015-2017

Responsible for managing the front desk (receptionist, payment collection, etc.). Tracked daily reports for production.

Assisted doctors with special projects, including hiring and employee relations.

Sales Coordinator, Cochrane Ventilation. Woburn, MA 2014-2015

Reviewed all sales quotes, work orders, material request for accuracy and completeness.

Assisted sales team in daily tasks as directed by the President.

Executive Assistant/Sales Coordinator, DealerRater. Waltham, MA 2012-2013

Was responsible for timely and accurate entry of contracts into SalesForce.

Screened calls, made travel, meeting and event arrangements.

Provided comprehensive support for executive staff, assisted with daily operations, and managed all essential tasks.

Prepared reports and meeting itineraries.

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