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Customer Service Content Creator

Location:
New Orleans, LA
Posted:
April 23, 2024

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Resume:

Leader, Publisher, Entrepreneur, Editor, Manager, Educator, Author, Content creator/curator

I have been a leader in a variety of contexts throughout my career. In publishing, I have led as an editor and a production manager. I have been an owner/operator of a national educational day camp company and a digital printing franchise. My experience includes both entrepreneurship and team leadership within a corporate environment. I have collaborated with design professionals to create book covers and managed multiple projects simultaneously.

My skills include digital printing, English language mechanics, music education, desktop publishing, and book interior design, as well as Microsoft Productivity and Adobe Creative Cloud software. I am also an experienced teacher/trainer and have built and managed productive collaborative teams.

Head of Content, Accelerando, LLC, dba MatchMySound 2021–2024

Created a catalog of instructional eBooks

Created publishing plans (eBooks)

Contracted and managed authors and third-party proofreaders

Led content creation (writing, audio recordings, video recordings)

Wrote cover copy and promotional copy

Franchise Owner/Operator, Minuteman Press of Jefferson 2017–2021

Built a new printing franchise B2B from the ground up and kept all staff employed through the pandemic

Operated digital printing business

Hired and managed production and customer service staff

Produced all marketing, promotions, and advertising

Vice President and Senior Acquisitions Editor, Alfred Music Publishing 2012–2016

Led the MI Team of one of the world’s leading music instructional publishers and guided the production process of over 80 products per year

Created publishing plans

Organized planned projects and managed editorial and production work

Edited manuscripts

Hired and contracted authors

Managed all writers and proofreaders

Wrote cover and promotion copy

Co-Owner, Managing Editor, Workshop Arts Publications 1990–2012

Co-founded this publishing company and created a catalog of 450+ instructional books, CDs, and videos

Hired and managed editorial and design staff, and authors

Created publishing plans (Books, audio, and video)

Led content creation (writing, production of audio recordings, and video recordings)

Responsible for general corporate governance

Chief Content Officer, EVP Education, WorkshopLive.com 2005–2009

Led the content division in the creation of multiple curricula and 2,600 Internet music lessons with video, animated music and instruments

Managed the writing, filming, editing, and production of 2600 online lessons

Hired and managed department leaders for the Curriculum, Engraving/Production, and Video departments, which comprised the Content Division

Managed Curriculum Committees composed of thought leaders in various music communities including various music genres and at different levels

Co-Owner, Vice President, National Music Workshop, LLC dba DayJams 1999–2012

Created and operated music-educational summer day camps for children on a national scale which grew to 35 locations

Led program development for DayJams, music day camps for children 8–14

oWith band coaches (professional musicians), they wrote a song, rehearsed it, and performed it at a recorded concert at week’s end

There were as many as 35 DayJams summer camps located around the United States

Hired and trained DayJam directors, and their band coaching staffs

Author 1991–present

Authored various instructional music texts (20+) ranging from music theory to classical guitar, ukulele, and piano. Published by Alfred Music. Available in stores and Amazon.com.

Associate Director, National Guitar Workshop 1984–2012

Developed curriculum and let instructional staff in a nationally recognized summer program

Led curriculum development and quality control of teaching staff

Edited, proofread, and managed printing of classroom teaching materials

Taught music theory and classical guitar

Managed the San Francisco and Los Angeles campuses

Classical Guitar Instructor, Peabody Institute, Conservatory of Music of the

Johns Hopkins University 1989–1996

Private classical guitar instruction and mentorship to Classical Guitar majors from around the globe at undergraduate and graduate levels.

Also Chair of the Preparatory Division Guitar Department.

Adjunct Guitar Teacher, Various liberal arts colleges 1980–1989

Dickenson College, Frostburg State College, Hood College, Goucher College

Education

Master of Music, Guitar Performance, Peabody Institute of Johns Hopkins University

Bachelor of Music, Guitar Performance, Peabody Institute of Johns Hopkins University



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