ARSHNOORKAUR

Email: ad47qt@r.postjobfree.com Mobile: 905-***-****

PROFESSIONAL SUMMARY

Excellent communicator and collaborator, skilled at building and nurturing relationships across cross functional teams. Known for adapting quickly to changing environments and delivering high-quality results under pressure. Seeking an opportunity to leverage my skills and experience to drive innovation and contribute effectively to a dynamic organization's success. Proficient in using JIRA to plan, track, and execute projects, ensuring on-time delivery and meeting project objectives. Expertise in Excel for data manipulation, analysis, and visualization, enabling data-driven insights for informed decision-making. Skilled in creating compelling presentations with PowerPoint to convey complex information effectively to diverse audiences.

WORK EXPERIENCE

Rai Trucking 07/2023- 10/2023

•Successfully negotiated contracts with carriers and shippers to secure profitable freight loads, demonstrating strong negotiation and communication skills.

•Proficient in using online platforms, particularly AVAAL and AVAAL 2, to clear out custom formalities, manage and execute load assignments, track shipments, and communicate with carriers.

•Managed a team of drivers, ensuring adherence to safety regulations and on-time deliveries, resulting in a 98% on-time delivery rate.

•Handled customer inquiries and concerns promptly and professionally, maintaining high levels of customer satisfaction.

•Monitored driver progress and provided real-time support, adjusting schedules and routes as necessary to address unexpected issues.

•Maintained accurate records of driver hours, mileage, and deliveries to ensure compliance with federal regulations.

•Collaborated with maintenance teams to schedule routine vehicle inspections and repairs, minimizing breakdowns, and improving overall fleet reliability.

Customer Care Representative (Work from Home)

Rogers Communications 04/2022- 12/2023

•Handled a high volume of incoming customer calls, providing timely and accurate information.

•Assisted customers in resolving product-related issues, billing inquiries, and general account maintenance, achieving a good customer satisfaction rate.

•Collaborated with other departments, such as sales and technical support, to escalate and resolve complex customer issues, ensuring a seamless customer experience.

•Conducted outbound follow-up calls to ensure customer satisfaction, collect feedback, and identify potential areas for improvement.

•Participated in regular training sessions and workshops to stay updated on product knowledge, customer service best practices, and company policies.

Sephora Warehouse (Supervisor- Ishveer Toor) 05/2021- 02/2022

•Picking and packing orders: Picking from locations with robots and locate the requested items, pack them securely, and prepare them for shipment.

•Conducting inventory counts: Regular inventory counts help ensure that the warehouse has the correct amount of stock on hand and can quickly identify any discrepancies.

•Maintained a clean and organized warehouse environment, complying with safety regulations and reducing workplace hazards.

•Utilized warehouse management systems (WMS) to organize and locate items, optimizing storage space.

•Implemented quality control measures, inspecting products for damage, and ensuring adherence to specifications.

EDUCATION

Hanson College, North York, Ontario (May 2021-August 2022

Diploma in Business Management. Concentration 1: Project Management Concentration 2: Business Analysis Concentration 3: Management Consulting

Courses: Business Analytics, Marketing, Operations Management, Consumer Behaviour, Accounting, Finance

Reference Upon Request

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