HT

PROFESSIONAL SUMMARY

Proficient computer skills. High knowledge of

computer technology and software. Very strong

communication skills. Strong verbal and written

skills. Outstanding customer service skills due

to prior work experience.

5 + years warehouse

2 years forklift driving

2 Years training & developing

2 years cook/ kitchen/ culinary arts

Food handler certified

Hernán Tapia

808-***-****

ad47qh@r.postjobfree.com

SKILLS

Responsible, Reliable, Positive, Adaptable,

Creative, Talented and Motivated.

Bilingual, English and Spanish and fluent in

both. Experience in many different job

fields.

EXPERIENCE

• Customer Service

• Customer Support

• Data Entry

• Technical Support

• Sales

• Virtual Arts

• Music Production

High School Diploma

Buenos Aires, Argentina

June, 2011

Customer Care - Teletech Order Support

(Feb, 2012 - July, 2014)

Responsibilities: Enter customer information and order history. Take inbound customer questions/order questions. Up-sell products and existing phone plans. Make sure all orders are correct, and personal info is up to date. Check product availability and always give customers correct info.

Customer Service Rep - Capital One

(Aug, 2014 - Oct, 2015)

Responsibilities: Take payments and answer payment/purchase history questions. Explain company procedures concerning customer credit cards; including payment times, interest accumulation, and payment cycle days.

Clearlink - Sales Representative

(Oct, 2015 - Dec 2019)

Responsibilities: Select the best product plans for the customers, run credit, up sell existing plans and products, answer account questions, and troubleshoot equipment problems over the phone. Cotiviti - MIPS Agent

(Dec 2019 - Dec 2020)

Responsibilities: Receive medical records, verify patient information, locate correct facility and associate accordingly. Process invoices for medical claims, and update account statuses and information. Sprout (quark co) - Furniture Manufacturer

(Dec 2020 - Dec 2021) Responsibilities: Woodworking, Carpentry. Ensuring cleanliness, tidiness and safety of work environment. Loading and unloading delivery vehicles.

Accepting delivery of inventory.

Counting and confirming inventory.

Inspecting inventory for damage and faults.

Communicating errors to relevant parties.

Marking and labeling stock.

Storing inventory in accessible manner.

Loading and wrapping stock on pallets.

Building loads with forklift and electronic pallet jack. doTERRA - Team Lead / Trainer /

Fullfilment Department. (Dec 2021- November 2022)

Responsibilities: Order processing, fulfillment (picking and packing), warehouse operations, inventory and

order tracking, quality control, and shipping

preparation.

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