ALABI OMOLOLA

**, ********* ******, *****,*****,Nigeria, 070******** ad47pc@r.postjobfree.com

CAREER PROFILE

A customer service professional with 2 years of experience, having a strong focus on customer satisfaction and positive attitude. I have helped large volumes of customers daily, providing detailed information on products and special promotions.

Enhanced team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented Customer service associate offering top-notch interpersonal communication and administrative oversight.

EDUCATION

Ekiti State University, Ado, Ekiti (2018- 2022)

Bsc, Entrepreneurship

Good Foundation College, Ijaye, Lagos (2013- 2015)

Senior School Certificate

SKILLS

Microsoft Office Customer Service

P.O.S. Finance

Negotiation Autonomy & Accountability

Good Time Management Adaptability

Networking Marketing

PROFESSIONAL EXPERIENCE

SEADUF FURNITURE, Ikeja, Lagos. 2022 – Present

Manufacturing industry, Furniture manufacturing company involves in the designing, production, and distribution of furniture products, including chairs, tables, sofas, and other household items to its customers.

Customer support Associate (2022-Present)

Communicated with customer’s in-person, through email and chat, over the phone or on social media.

Informed customers about special promotions and provided detailed information for various products.

Helped a large volume of customer’s everyday with a positive attitude and focus on customer satisfaction.

Archived and consistently exceeded revenue quota through product and service promotions.

Responded to customer request for product and services and companies brand.

Cultivated customer loyalty, promoted improved customers and promote sales.

AEROSOFT NIGERIA LIMITED, Ikeja, Lagos. 2021 – 2022

Tourism and Hospitality industry, Travel Management Company specialized and focused on providing travel Solutions, encompasses fully independent travel, domestic and outbound tourism, local and international hotel reservations.

Industrial training (2021 - 2022)

Arranged different files of office which contained the follow up program of clients, documents of office.

Communicated with tourist clients via available social media account.

Expected clients request, ascertain satisfaction, and responded promptly and appropriately to clients concerns and needs.

Analyzed and maintained travel customer data, and providing customer feedback.

VOLUNTEER ACTIVITIES

LAGOS FOOD BANK INITIATIVE 2024,

I render voluntary service to the community.

IKEJA COMMUNITY PEOPLES CLUB 2020,

Renders service as a volunteer.

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