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customer success manager

Location:
Aqaba, Jordan
Posted:
April 23, 2024

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Resume:

EADOM GIRMA ATRAGO

Phone: +251*********

Email ; ad47p9@r.postjobfree.com

I am a self-motivated and goal-oriented data management professional. I am deeply committed to improving the quality and credibility of data. I am passionate about analyzing, interpreting and designing of data’s. Flexible, hardworking individual eager to learn and contribute to team success. Adaptable and dedicated, with a strong work ethic and determination to excellent in either a team-based or individually motivated environment.

EXPERIENCE

2019– PRESENT

ASSISTANT DATA MANAGER, ARMAUER HANSEN RESEARCH INSTITUTE

Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data

Devise and implement efficient and secure procedures for data handling and

analysis with attention to all technical aspects

Establish rules and procedures for data sharing with upper management, external stakeholders etc.

Support others in the daily use of data systems and ensure adherence to legal and

company standards

Assist with reports and data extraction when needed

Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)

Troubleshoot data-related problems and authorize maintenance or modification

Create and maintain databases using statistical software programs, such as SPSS, Stata

Ensure data integrity by performing rigorous cleaning, error checking and validation

Perform statistical tests to determine the reliability and soundness of results

Describe, interpret and summarize conclusions

Present statistical findings to management in reports that include executive summaries, charts, tables and graphs

05/2018 – 06/2018

ENUMERATOR, TAK-INNOVATION RESEARCH AND DEVELOPMENT INSTITUTE (TAK-IRDI) PLC

Gather, record and encode information from a survey.

Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person.

Recognize and give an account of problems in obtaining data.

Submit completed tasks to a supervisor and discuss developments daily.

Review data gathered from an interview to check if they are complete and accurate.

Help people in filling out the questionnaires.

Find and record addresses and households.

09/2017 – 11/2017

DATA ENCODER, ETHIO WETLAND AND NATURAL RESOURCE ASSOCIATION (EWNRA)

Reviewing data to make sure it's accurate before entering it in the system

Entering data from paper to a computer data entry system using SPSS and Excel

Software’s

Maintaining the data system and ensuring all information is correctly recorded

Completing data backups

Checking for errors or duplicate entries

Reporting errors to management

Keeping records of data entry and database information

02/2017 – 04/2017

SUPERVISOR, CENTRAL STATISTICS AGENCY

Distribute assignments to each enumerator under my supervision.

Provide on-the-job training and other assistance for your enumerators, as needed.

Conduct an intermediate review of questionnaires, Visitation records, and maps for completeness and accuracy, and provide any assistance needed.

Conduct visits to a sample of randomly selected occupied housing units.

Visit and interview households with occupants who refused to cooperate with an enumerator, or assign these households to other enumerators.

Provide assistance for enumerators in case of difficult and unusual circumstances.

Conduct a formal check of each enumerator’s work at the end of the enumeration

process.

Periodically report on the progress of interviewing and turn in completed work to your Coordinator.

Verify the collected data according to the protocol

Prepare Meetings with the survey teams

Work with logistics, finance, human resource as well as other program and support staff with high team sprit

Maintain good relation with teams

EDUCATION

SEPTEMBER 2022

MSC.IN PROJECT MANAGEMENT, LUNAR INTERNATIONAL COLLAGE

SEPTEMBER 2016

BSC. IN STATISTICS, HARAMAYA UNIVERSITY

SKILLS

• Good judgment and problem-solving skills

• Strong communication skills

• Strong organizational skills

• Strong analyzing skill

• Strong documentation Skill.

• Excellent interpersonal skills

• Excellent Soft Skills (Spss, stata, redcap, odk,msproject, excel)

TRAINING CERTEFICATES

Good clinical practice training and health research ethics (GCP)

Peer Education

LANGUAGES

English- Proficient

Amharic- Native

REFERENCES

1. Dr.Liya Wasse (ad47p9@r.postjobfree.com / 091*******

2.Dr. Hawult Taye (Email :ad47p9@r.postjobfree.com /+251*********)

3. Jemal Mohammod (ad47p9@r.postjobfree.com/091*******)



Contact this candidate