Kammeshia Davis

Shreveport, LA ***** 318-***-**** ad47p3@r.postjobfree.com www.linkedin.com/in/kammeshiadavis Summary

Customer-focused professional with 20+ years of experience delivering exceptional customer service. Proven track record of effectively resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled at utilizing communication and problem-solving abilities to interact positively with customers. Strong multitasker, capable of managing high call volumes and maintaining a high level of professionalism. Eager to contribute my customer service skills to enhance the reputation and success of the organization while continuously improving the customer experience. Education

Southern University Shreveport, LA

Associates in Business

Management/Accounting

Fair Park High School Shreveport, LA

Diploma in General Studies Graduated May 1995

Shreveport Job Corp Shreveport, LA

Certificate in Retail Sales Graduated Feb 1997

Skills

• Excellent verbal and written communication

skills

• Strong problem-solving and conflict

resolution abilities

• Proficient in using customer relationship

management (CRM) software

• Ability to remain calm and patient in high-

pressure situations

• Strong active listening skills and empathy

for customer needs

• Detail-oriented with a focus on accuracy in

data entry

• Proficient in Microsoft Office Suite (Word,

Excel, PowerPoint, Outlook)

• Typing speed of 40 WPM

Job Experience

Customer Service Representative/Data Entry, General Dynamics Information Technology

Sep 2023 - Present

Shreveport, LA

• Assisted customers via phone, email, and live chat, addressing inquiries, resolving issues, and providing product information.

• Achieved a consistent customer satisfaction rate of over 95% through effective problem-solving and attentive communication.

• Handled escalated customer concerns and complaints, de-escalating situations and finding satisfactory resolutions.

• Maintained accurate and detailed records of customer interactions in the CRM system. Client Support Specialist, Teleperformance Jan 2020 - Jun 2022 Shreveport, LA

• Provided technical support to clients, guiding them through troubleshooting processes and resolving software-related issues.

• Participated in the creation and improvement of support documentation, FAQs, and knowledge base articles.

• Collaborated with the product development team to communicate client feedback and enhancement requests. Customer Service Representative, City Tele Coin Dec 2018 - Feb 2019 Bossier City, LA

• Receive payment by cash, money order credit cards, money gram, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Place all payments on inmate accounts.

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