DM Deora Mitchell

Clarksville, Tennessee *****, TN 37043 1-931-***-****

ad47p1@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. SKILLS Calendar Management

File Organization

Spreadsheet Management

Verbal Communication

Travel Arrangements

Document Management

Scheduling Appointments

Microsoft Office proficiency

WORK HISTORY ADMINISTRATIVE SERVICES ASSISTANT II 08/1984 to 08/2008 State Of Tennessee Nashville, Tennessee

Streamlined office processes by implementing efficient filing and organizational systems.

Enhanced team productivity by coordinating schedules and maintaining calendar appointments for executives.

Reduced operational costs with careful management of office supply inventory and budget tracking.

Improved communication among departments, facilitating cross-functional collaboration and project completion.

Managed payroll for 80 staff members

Cordinated and ordered all uniforms for State Fire Marshals. Managed high-volume incoming calls, ensuring prompt attention to customer inquiries and concerns.

Increased accuracy in data entry tasks through diligent proofreading and attention to detail.

Simplified workload distribution by creating task lists for team members based on priority levels and deadlines.

Prepared professional correspondence on behalf of executives, effectively communicating essential information to external parties. Coordinated travel arrangements for staff members, optimizing itineraries while minimizing expenses where possible.

Maintained punctuality in meeting scheduling through effective calendar management techniques.

Collaborated with assigned partners to troubleshoot issues related to maintenance, retention and storage of file contents. Executed record filing system to improve document organization and management.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Created and maintained databases to track and record customer data. Developed and updated spreadsheets and databases to track, analyze, and report on performance.

Assisted development and implementation of new administrative procedures.

Assisted coworkers and staff members with special tasks on daily basis. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. Transcribed and organized information to assist in preparing speeches and presentations.

BANK TELLER 07/1983 to 07/1984

First National Bank Clarksville, Tennessee

Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

Streamlined teller operations for better workflow by implementing time-management strategies.

Enhanced branch sales through cross-selling bank products and services to customers.

Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Provided exceptional customer service, resulting in increased client retention and loyalty.

Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Processed loan payments accurately, contributing to the overall efficiency of branch operations.

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Educated customers on use of banking website and mobile apps. Assisted customers with compromised debit cards and issued new credentials.

Placed orders for customer checks and verified starting numbers. EDUCATION Business Administration

Austin Peay State University, Clarksville, Tennessee Forensic Science 02/2005

Duke University

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