Field Service Technician
Resume:
www.altonanthony.com
ad47kv@r.postjobfree.com
ALTON DIAS
I offer a combination of unique skills which I have developed through various intense and rewarding career paths. Result-driven manager with 6+ years of experience leading high-performing teams and driving operational excellence. Proven track record or completing projects on time and within budget, while fostering a positive and collaborative work environment.
EXPERIENCE
Interfaith Medical Center - Brooklyn, NY
Housekeeping Worker
MARCH 2020 - JULY 2021
● Sanitize and clean environments in hospital rooms and main areas
● Duties include making beds, changing linens, cleaning floors, vacuuming carpets
● Restocking medical cleaning supplies, using disinfectants, and applying infection-control policies.
UBS Financial Services, New York, NY
Lead Hardware Technician(Contractor)
JUNE 2018 - JAN 2020
● Manage teams that demonstrate an analytical approach to resolving complex problems and assignments while identifying and negotiating appropriate development opportunities
● Work with teams and individually to relocate resource for maximum productivity and efficiency
● Under limited supervision, install, maintain, test, and repair systems, peripherals, and networks.
● Utilize technical knowledge to plan and lead the implementation of technical solutions. Provide technical leadership and support, and resolve problems of a comprehensive and complex nature.
● Manage teams that provide one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
● Asset management - manage company assets as well as prepare statements, accounts, and activities
AIG, New York, NY
Field Service Technician(Contractor)
JUNE 2018 - JULY 2018
● Migrate WYSE ThinClient, laptop docks, desktop stations
● Understand customer expectations on new and repeat orders. Contact customer to clarify orders with incorrect, missing or unclear understanding
● Review and input customer purchase requests / orders
● Travel to client sites collectively relocating resources for maximum productivity
● Asset Management - Maintained computerized record of all supplies and tracked their location use repair needs and use rate CITIGROUP, New York, NY
Lead Field Service Technician(Contractor)
JUNE 2008 - JUNE 2018
● Managed Installations and maintained company's computer functionality and network
● Assisted office staff with computer applications and troubleshooting as well as day-one support
● Provide desktop support to ensure hardware function and capability
● Execute disaster recovery plans to maintain and recover systems and data
● Continually improve and optimize user
● Asset management - prepare statements, accounts, and activities EDUCATION / CERTIFICATION
8 hour pre-assignment training course for security guards April 2023
NEW YORK CAREER, TRAINING, AND ADVANCEMENT
16 hour on-the-job training course for security guards April 2023
NEW YORK CAREER, TRAINING, AND ADVANCEMENT
Google IT Support professional Certificate
May 2023
COURSERA
OSHA 30-hour General Industry Safety and Health
DEC 2019
OSHA Training Institute Education Centers
Google UX Design professional Certificate
Nov 2021
COURSERA
Graphic Design - AAS
JUNE 2013 - NOV 2015
Graphic Design Art Institute of NYC - New York, NY SKILLS
• Microsoft Excel
• Maintenance
• Active Directory
• WAN
• LAN
• Microsoft Windows Server
• DNS
• DHCP
• TCP/IP
• IT management
• Budgeting
• Microsoft Word
• Retail sales
• System administration
• Pharmacy software
• Operating systems
• TCP/IP
• Computer networking
• Technical support
• Help desk
• Dispatching
• Infection control
• Field service
• Time management
• Desktop support
• Windows
• Hand tools
• Leadership
• Stocking
• Organizational skills
• Customer service
• Communication skills
• Food preparation
• Microsoft Office
• Administrative experience
• Troubleshooting
• Microsoft Exchange
• Disaster recovery
• Software troubleshooting
• Information security
• Hospital Experience
• Network support
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