Esparza Jocelyn

El Paso TX, *****

915-***-****

ad47ho@r.postjobfree.com

OBJECTIVE

Talented sales associate willing to learn new skills. Natural leader with customer service excellence, skilled in training and mentoring new associates on methods and techniques to pass on knowledge. Focused, self-motivated, experienced in both technical and non-technical. Reliable employee seeking any position. bilingual and open for any schedule given.

Key Skills —

EXPERIENCE

Store Opening and Closing

Retail Loss Prevention

Product Recommendations

Policy and Procedure Adherence

Customer Service

Customer Needs Assessment

Time Management

Stocking and Receiving

Verbal and Written Communication

Returns and Refunds

Cash Handling

Stockroom Upkeep

Cash Register Operations

MARCH 2021-CURRENT

Sales Associate • Dollar General

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Solved customer challenges by offering relevant products and services.

Increased sales by offering advice on purchases and promoting additional products.

Processed product returns and assisted customers with other selections.

Loaded and unloaded merchandise using ladder and pallet jack.

Worked alongside retail representatives to enhance product presentations and advertising collateral.

APRIL 2021- January 2022

Machine Operator • Flagstone Foods

Operated machining equipment safely with team of operators.

Complied with company and OSHA safety rules and regulations.

Set up and ran machinery to produce exceptional products for industrial needs.

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Updated daily production logs and informed management of production incidents or non-conformance issues.

Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.

Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.

Education —

Languages

December 2018

Bowie High School

GED

English

Native or Bilingual

Spanish

Native or Bilingual

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