Customer Service Team Member

Amari’ye Gardner

***************@***.***

Mobile: 630-***-****

Professional Summary

A highly motivated young individual with 4+ years of working experience and natural communication skills. My focus is to provide the best possible customer service to ensure customer satisfaction, highlighting my reliability with confidence in my abilities. I work best in a team environment, but my skills are versatile for any situation. Seeking a position with a team-oriented company with opportunities for advancement.

SKILLS

Personal Selling, Customer Service, Teamwork, Leadership, Verbal Communication, Coachability, Consistency, Customer Satisfaction EXPERIENCE

Schaumburg Toyota, Schaumburg - Customer Service

(January 2020 - August 2021) & (June 2022- August 2022)

● Transaction Processor, handled billing paperwork, and worked directly with customers and salesmen.

● 97% Customer Satisfaction Rating

● Trusted with training new employees

Pilot Flying J, Davenport IA- Shift Leader/Team Member January 2022 - January 2023

● Led shifts with up to 8 other team members, handled transactions, and assisted in store maintenance

● Recommended for a Shift Lead position by the regional manager one month into employment.

● On shifts led by me, store customer satisfaction ratings were higher than all other shifts

Nordstrom (Woodfeild Mall) - Asset protection

May 2023 - December 2023

● Monitored store assets on CCTV cameras/customer safety

● Checked bags and assisted with any employee concerns

● Trusted with opening and closing the store

● Assisted with potential theft apprehensions

EDUCATION

Hoffman Estates High School, Hoffman Estates IL-High School Diploma

2017-2021

St.Ambrose University, Davenport IA- BA Sales

August 2021 - Current

Relevant Coursework: Principles of Marketing, Sales Principles, Financial Accounting, Managerial Accounting, Principles of Management, Ethics. A BRIEF SUMMARY ABOUT ME

I was born Downtown in Chicago IL, then my mother moved our family to the northwest Chicago suburbs to give me and my 3 other siblings a better chance in life. I am a well-mannered, humble, and outgoing person, and because of this, I’m able to get along with anyone no matter the background. Poetry is a hobby of mine, I enjoy writing poems, songs, and many other forms of poetry. Another hobby of mine is cooking. I've been cooking since I was 4 years old, and my favorite way to prepare a meal is on the grill. Athletically, I’ve been involved in many different sports; Football, Wrestling, and Lacrosse. Currently, I am a student-athlete and I was fortunate enough to earn a scholarship to play lacrosse for St Ambrose University. I’m working on getting my bachelor's degree in sales with the hopes of running my own business one day.

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