WILL LANE

***** ****** **** **. **** ****, Jacksonville, FL 32224

901-***-****

ad47gq@r.postjobfree.com

PROFESSIONAL SUMMARY

Reliable, hardworking professional with leadership experience in customer service, succeeding in fields such as healthcare and pharmaceutical industries. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and clear problem-solving skills. SKILLS

• Emotional Intelligence

• Strong verbal and nonverbal communication skills

• Leadership abilities

• Firm believer in company values and

policies

• Adaptable

• Reliable

• Hard working and self-motivated

• Salesforce Proficient

• Ecomm knowledge

• Strong customer service skills

• Delegation

• Problem Solving

• Advanced in Workday

• Conflict Resolution

• Certified for Microsoft Office and Data

Entry

• JD Edwards Proficient

WORK HISTORY

01/2023 – Present

Storeroom Coordinator/ Inventory Supervisor Kraft Heinz Jacksonville, FL

• Understanding of flow and concept of CMMS Database and stockroom procedures.

• Proficiency in SAP

• Familiar with Microsoft Office and other windows-based programs

• Proficient with System Admin for SAP

• Proficient in creating inventory records.

• Creates quotations for stock reorders and Main Tech requisitions then create POs in SAP and Ariba

• Receives procedures in SAP & Ariba for all created PO’s.

• Performs spot checking and cycle counts of inventory using SAP.

• Takes ownership of maintaining parts cage, including control of personal entering the cage.

• Ensures that approved personnel enter the parts cage only and ensures entry is only allowed with a work order in SAP.

• Creates work orders for purchasing.

• Training others how to check out parts to work orders.

• Manage multiple SCOA’s in SAP for Finance

• Creates bar code labels for receipts and stock locations.

• Performing of in-house ordering using machine shop as vendor.

• Handles parts discrepancies with vendors.

• Handles cost discrepancies with A/P

• Performs follow-ups once a week for overdue PO’s.

• Use of Ariba to create shopping carts and purchase orders.

• Creates reports and labels from Crystal Reports for maintenance use.

• Shipping of items/equipment out for repair while creating a traceable paper trail

• Makes sure all lubricants are properly stored and kept separated (food grade/non-food grade) 03/2020-01/2023

Rep Solutions Advisor McKesson Medical-Surgical Jacksonville, FL

• Showed of empathy and professionalism towards frustrated McKesson Reps and customers with a clear solution on how to fix a problem.

• Communicated with customers to ensure that product was available in real time accuracy.

• Impacted the company's bottom line by problem solving and turning frustrated clients into repeat customers.

• Kept good rapport with fellow employees, vendors, account reps, and upper management and ensured that customers’ needs were being met.

• Worked hand to hand with distributors and vendors and ensured that products were being delivered on time,

• Placing dropship orders and made sure that the customers’ information was up to date.

• Collaborated with other call center professionals to improve customer service.

• Work enthusiastically with McKesson Rep’s to and ensured that audits were performed on credits, returns, drop-ships, and transaction history.

• Guided callers through troubleshooting, navigating the company site and using the products or services.

• Managed McKesson Rep’s files pertaining to McKesson’s outside customers.

• Contacted Rep’s and outside customers with live updates pertaining to the transaction history, credits and returns, balances, and live product location accuracy.

• Collected and maintained medical records for cycle clearance.

• Worked to create efficient systems and workflows within the department. 03/2019 – 03/2020

Senior Advisor Concentrix Avalon Project Jacksonville, FL

• Responded to customer’s questions by assisting them with resolving issues that involved troubleshooting Apple products such as Macs, iPhones, iPads, Apple Watches, and other devices that are created by the company.

• Scheduled appointments by following up with the customer to ensure that their issues are resolved in a timely manner.

• Supervised Tier 1 advisors that needed further assistance and ensured that the customer’s needs were being met.

• Resolved billing issues that may be associated with the customer’s account.

• Answered any billing questions that the customers may have.

• Ensured that compliance policies were being carried out by protected customer’s person information and led by example with confidentiality of company’s internal information.

• Met with each quality standard that were set in place by the company. 01/2019 - 03/2019

Travel Inventory Supervisor WIS International Jacksonville, FL

• Provided help to management, including hiring and training, and keeps management up to date on team’s performance.

• Oversaw purchase orders, data entry, and shipping and receiving.

• Monitored completeness, accuracy, and compliance during inventory transactions.

• Tracked, audited, and ensured adequate supply of inventory throughout the company.

• Led and supervised inventory team,

• Resolved inventory problems that involved shortages.

• Conducted training and set schedules.

• Ensured that the team was accounted for and safe during travel.

• Kept track of store’s forecast.

03/2017 – 03/2019

Business Owner Two Peas in a Pod Memphis, TN

• Marketed and promoted company via social media to maximize brand identity and generate warm leads.

• Bookkeeping

• Managed up to two employees.

• Process, renew and keep accurate accounts for assigned personnel.

• Customer Service

• Oversaw the company’s quotas and production for current and new clients.

• Supplied standard based operating procedures.

• Maintained accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes.

• Dry cleaning

• Alterations

• Identified or established prices of goods and services and tabulated the bills.

• Compiled and maintained records and bookkeeping. 08/2016 - 08/2018

Inflow/Outflow Coworker IKEA Memphis, TN

• Forklift Operator

• Coordinated with other lift truck drivers and production personnel to process orders efficiently.

• Communicated with floor managers to determine merchandise placement.

• Manually counted the number of picked and packaged items for any loss.

• Described product to customers and accurately explained details and care of merchandise.

• Was chosen to provide build-up assistance leading to the opening of IKEA stores in Jacksonville, Florida and Columbus, Ohio

• Participant in Buddy Program.

• Bin Planning

10/2010 - 09/2016

Quality Control Specialist Syncreon Olive Branch, MS

• Collected and randomly tested samples during production to determine in-process product quality.

• Inspected out-bound shipments and conducted random sampling to ensure product quality.

• Discarded and rejected products, materials and equipment that did not meet specifications.

• Determined adjustment and certification methods, formulas and measuring instruments required, based on blueprints.

• Performed preliminary, in-process, hidden damage and final product inspections.

• Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.

• Produced monthly reports using advanced Excel spreadsheet functions.

• Scanned and entered documentation into the database.

• Organized forms, made photocopies, filed records and prepared correspondence and reports. 08/2007 - 10/2010

Pick Off/Team Lead United Parcel Service Memphis, TN

• Achieved an 80% on-time shipment rate.

• Coordinated with freight forwarders to expedite international shipments.

• Maximized sales by shipping on time and accurately.

• Trained staff on material handling processes to reduce shipping times.

• Moved freight, stock and other materials to and from storage and production areas and loading docks.

• Led warehouse improvement initiatives to advance operational efficiencies.

• Managed employees to ensure that trucks were loaded and unloaded timely accurate time span given.

• Ensured that quality was key when handling product and before shipping to the customer. CLUBS/ ORGANIZATIONS

• Upsilon Eta Chapter of Phi Theta Kappa’s Honor Society

• National Society of Leadership and Success Florida State College at Jacksonville’s Chapter

• Participant in Emmanuel Feeds

• Volunteer in Red Cross Donations

EDUCATION

Florida State College at Jacksonville, Jacksonville, Florida, 01/2023 - 05/2025 Associates of Art- Information Technology (Cybersecurity)

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