Amber Hill

780-***-**** ad47gi@r.postjobfree.com

*** **** ***** ****

DSL Drummond NB

E3Y1N5

Summary of Qualifications

Experience working in the following call center environments with and without sales involved: Automotive; Internet, telephone and cable technical support, Pizza Orders, Scheduling,Financial Cell phone sales and trouble shooting, Insurance sales dispatching and receptionist .

Exceptional customer service skills

Capable of working successfully independently or as part of a team

Highly focuses and results-oriented individual with excellent time management skills

Comfortable hiring, training and supervising staff members

Quick learning individual who enjoys a challenge

Relevant Experience Call Center/Support

Answered incoming calls and provided accurate information or directed individuals to correct departments

Collected personal information from callers to enter them into the computer system and provide them with the best service

Achieved excellent CSI scores including high scores on all call audits

Provided email technical support for a large technology company; incoming calls for a automotive company

Great up sales and up selling skills

Communication/Interpersonal Skills

Experienced responding to customer inquiries as well as asking appropriate questions to determine how to assist/direct customers properly

Explained products/services clearly and concisely

Supervisory/Management

Trained new staff members on products, processes and procedures

Managed/supervised 36 individuals at one time

Answer Plus Call Centers June 2021 Now

Receptionist and Dispatching duties for various different businesses.

Deliver first call resolution. Respond to customer inquiries, requests, and complaints.

Document Customer information in a timely and accurate manner.

Line one call centers October 2016-July 2021

Deliver first call resolution. Respond to customer inquiries, requests, and complaints.

Document Customer information in a timely and accurate manner. Schedule staff and take pizza orders. Schedule PSW when needed. Excellent quality scores.

Factory June 2015 – Nov 2016

Production worker

Operate electrostatic coating booth. Mix coating, process the order of parts going in for coating. Load and unload parts going through the booth. Send parts to the lab for inspection and keep accurate records of parts .clean the booth and components daily and do weekly maintenance on the equipment.

Petro Canada March 2014 – June 2015

Multi Site Manager London ON

Day to day operations of all 4 stores on a daily basis. All aspects of up to 14 pump station. Deal with owner and Petro Canada executives at head office. Train staff in all aspects of a self service gas station. Do all scheduling ordering and dealing with suppliers. Handle customer complaints and discipline employees if needed. Coach staff to provide excellent customer service. Do stocking and merchandising according to Plano gram

CMAS Inc. Sept 2012- March 2014

Part Time Product Specialist

Maintain, build and re-merchandise end-displays, prepare the store to look like it is a new store opening every day. Put up stock. Re-line shelves to accommodate new product lines, discontinue items that do not sell. Work over-stock and take inventory. Receiving duties unload trucks. Clean and face shelves, backroom clean up, and assignment sheets. Provide information to customers related to the products for

Major US pet food company. Help customer find products and give general advise on products and care of their pets.

Minacs Sept 2013 –2014

CSR agent at a call center. Answer inquiries and provide information to customers, Explain the recall. Provide customers with information for major automotive company. Handles incoming inquiries and determines customer needs Explain products and policies to presents solutions to satisfy customer and business goals Assists customers with services. Excellent CSI scores I’m seen by my supervisor as a Strong and consistent agent with excellent scores on weekly audits.

S3 Stores Inc. Jan 2011-Nov 15-2013

Data processor, Telephone sales, online sales, customer service, deals with wholesalers and retailers. Accounting dept, Handling Customer complaints. Live chat agent, Email support.

Warehouse and shipping operations in a small warehouse.

Lead a team of 3 employees in the Chatham Office.

Macs Convenience April 2009 –April 2011

Store Manager 24 / 7 ON CALL

Direct day to day store operations; All aspects of a 6 pump self serve gas station, deal with owner and executives at Macs head office Train staff in all aspects of customer service, do all Scheduling, Payroll, ordering and dealing with suppliers. Handle customer complaints and discipline employees if needed. Coach staff to provide excellent customer service. Work behind the counter providing excellent customer service. Have won awards from Macs for excellent customer service and recognition for many 100% scores on mystery shops

NCO Group Sarnia May 2008-OCT 2009

Sprint telesales

Answer inquiries and provide information to customers, Explain the type and cost of services offered, Sell merchandise, Access and process information

AEGON Insurance Sales and verification

Telemarketing life and accident insurance, Verify information and finalize insurance contracts for various well known companies as a licensed life insurance agent

Buykool Computers January 2007 – March 2008

Store Manager Directed day to day store operations, Trained the staff in use of office computer resources. Coached staff to provide excellent customer service

Science Teachers Association Of Ontario NOV 2006 to June 2007

29 Week Contract Business researcher Provide high-level administrative support to Developed Online Science Works Workshops Online Researched A Q Course qualifications Found Funding resources

YA CANADA Feb 2005- Nov 2006 Worked in the Call Center Dept helping customers with their submissions worked in re submission dept using e mail to correspond with customers and other YA center had an audit average weekly of 98% or better Worked till they closed down.

Tim Horton’s Jan 2003 –April 2005

Supervisor / management

Provide administrative support for two stores in this successful organization. Oversaw a wide variety of administrative functions Compiled and analyzed data from monthly reports to prepare reports to executive management. Provided Coaching and training to all staff to help them provide excellent customer service Great communication with staff at 2 stores

Creative Computers 2004-2007

Office Manager/Sales. Directed day-to-day office operations including sales and service.

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