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Customer Service Patient Care

Location:
Hanover Park, IL
Salary:
80
Posted:
April 22, 2024

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Resume:

Awais Butt

PHARMACIST

ad47en@r.postjobfree.com 630-***-**** Hanover Park, IL 60133 Knowledgeable professional dedicated to providing exemplary pharmaceutical care to customers and patients while leading and motivating pharmacy staff. Possesses a passion for helping others and strives to stay current on the latest pharmaceutical developments. Proven track record of successfully managing pharmacy operations and providing excellent patient care. Results-driven individual with extensive experience in retail, hospital, and prior authorization pharmacy settings. Expertise in overseeing compounding and production of medications and addressing client needs with excellent customer service. Dedicated to providing safe and effective medication therapy to improve patient outcomes. Detail-oriented Pharmacist with experience in pharmacy operations and health care management. Skilled in providing comprehensive patient care and overseeing medication therapies. Excellent problem solver dedicated to patient safety and quality service. EXPERIENCE

PHARMACY TELEPHARMACY TEAM LEADER Downers Grove, IL CVS April 2023 - Current

Led the district in remote telepharmacy initiatives. Managed the roll out of telepharmacy teams in the region with CVS. Developed relationships with the Board of Pharmacy in operating telepharmacies in Illinois. PHARMACY MANAGER Downers Grove, IL CVS

December 2019 – April 2023

Managed pharmacy operations, including inventory management, customer service, and staff scheduling.

Trained and developed pharmacy associates to optimize skills and areas of job responsibilities. Promoted courteous patient counseling service to customers, fostering proper medication administration.

Maximized sales and profits by promoting customer satisfaction and achieving acceptable levels of gross margin.

Monitored drug interactions and recommended alternative therapies as appropriate. COVID-19 TEAM LEADER Schaumburg, IL CDC

December 2020 – December 2022

Led a team of healthcare professionals and volunteers to provide PPE and COVID-19 vaccinations to local communities.

PHARMACY PRIOR AUTHORIZATION MANAGER Buffalo Grove, IL CVS October 2015 - December 2019

Performed coverage determination for prescription drugs against established criteria on any prior authorization requests.

Conducted occasional clinical literature searches to support the coverage determination function for cases, as needed.

Communicated with doctors' and insurance offices via telephone, fax and email. DIABETES/ SMOKING CESSATION CLINICAL PHARMACIST Mundelein, IL CVS May 2013 - October 2015

Consulted with Doctors to develop treatment plans that include pharmaceuticals. Recommended medications to patients based on their physical exams. Referred patients to specialists to help treat complex conditions. Visited patients in multiple wings to educate them about how to take their prescriptions. Tracked patient progress with prescriptions after treatment plans proceed. Identified unmentioned symptoms that may indicate a need for prescription medication. EDUCATION

DOCTOR OF PHARMACY – PHARM.D. 2009 - 2013

University of Illinois at Chicago; Chicago, IL



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