OMOREGIE OLUSOLA IBIDOLAPO
*** -**** ***** *********, ****** ONTARIO, N6E 3B8
+1-548-***-****, ad47e9@r.postjobfree.com
Result-oriented and detail-focused professional with extensive experience in customer service.
Seeking a challenging position to utilize my skills in communication, analytics, and strong work ethics in contributing to the efficient functioning of the customer service department of the organization.
SUMMARY OF SKILLS
Communication Skills
Analytical Skills
Taking Initiative
Customer Service
Strong Work Ethics
Attention to Detail
Organizational Skill
Filing, Strategic Planning and execution
Team leadership and Collaboration
CRM system (Power BI)
Excellent use of Microsoft office suites and tools
INSTITUTION ATTENDED WITH QUALIFICATIONS
Graduate Certificate Advanced Communication for Professionals (Expected Graduation: August 2024)
Fanshawe College, London, Ontario
SmartServe April 2024
Standard First Aid/CPR/AED Level C (Blended) Certificate February 2024
Mental Health Awareness February 2024
Advanced Food Safety Certification February 2024
Food Handler
Food Allergen Awareness – Restaurant, Catering and Retail February 2024
Basic Life Support/First Aid Course March 2018
C.M.S Girls Grammar School, Lagos November 1996
Senior Secondary School Leaving Certificate
RELEVANT WORK EXPERIENCE
Customer Service Officer Zenith Bank Plc November 2003 – January 2024
Display of genuine empathy to customers in a fast-paced environment
Determine exact service requirements and input data for other departments to use.
Performs various clerical duties.
Providing introductory information to clients
Following up with clients on customer satisfaction
Provided product knowledge to customers through effective communication
Answered incoming calls and emails, providing support and assistance with product and service transactions.
Organize filling of confidential documents
SOFTWARE
Phoenix, Phoenix Portal, BI, Xpath, Microsoft Suites
VOLUNTEERS ACTIVITIES
Content Creator and Social Media Account Management Joy Cometh Ministry, Lagos, Nigeria
- Taught and mentored team members on Digital Marketing
Member, Joyful Women (Provides Empowerment to Widows in Small Scale Business)
- [Raising Funds for Women and Widows Empowerment, Orphanage and Prison Visitation).
Member, Red Jar Initiative for the less privileged, Zenith Bank Plc, Lagos, Nigeria
-Visitation to the Orphanage
REFERENCES
On request