Customer Service Truck Driver

TRANQUILLA ISADORE

Webster, NY *****

******************@*****.*** / 717-***-****

EXPERIENCE

Driver-Reefer / Arthrs Express - Hazelwood, MO 08/2023 - Current Delivered packages to customers in a timely and efficient manner. Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition. Maintained accurate logs of vehicle inspections and repair status. Checked loads to ensure that cargo was secure and distributed evenly. Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Verified the contents of inventory loads against shipping papers. Provided excellent customer service by responding promptly to customer inquiries and complaints. Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo. Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents. Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Communicated effectively with dispatchers regarding pick-ups and deliveries status updates. Reported any incidents involving the truck or its cargo to management immediately. Adhered to company policies and procedures related to safety and security standards. Participated in training sessions regarding safe driving practices and defensive driving techniques. Conducted pre-trip inspections prior to departure including verifying load details and confirming route information. Delivered goods and services to customers on time and in excellent condition. Class A CDL Truck Driver / US XPRESS ENTERPRISES, INC - Chattanooga, TN 07/2022 - 02/2023 Regional Driver OTR

Manage cargo for Micheals

Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist. Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.

Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.

Drove commercial vehicles over-the-road across 25 states and mastered state, local and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers. Achieved clean driving record for 3 years with no points, moving violations or preventable accidents. Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.

Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.

Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.

TI

Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers. Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs. Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.

Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Loaded, balanced and secured product to safely transport goods. Maintained telephone and radio contact with supervisor to receive delivery instructions. Hooked and unhooked trailers from tractor and converter dollies. Retained valid proof of insurance and registration in vehicles. Established relationships with customers through use of interpersonal, active listening and inquiry response skills. Completed transfers at hubs and final destinations to keep routes on schedule. Used ropes and blocks to safely secure cargo for transport. Read and interpreted maps to determine vehicle routes. Inspected truck for defects and safe operating condition before, during and after trips. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional. Logged driving hours and fuel usage data on time to keep reports current. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains. Measured temperature of haul and refrigerated area of truck, keeping cold items fresh. Driver-Reefer / CRE England - Salt Lake City, UT 02/2023 - 08/2024 Delivered packages to customers in a timely and efficient manner. Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition. Maintained accurate logs of vehicle inspections and repair status. Hair Designer / Ulta Beauty - Alexandria, La, LA 02/2020 - 08/2021 Created hairstyles for formal events, including Easter and Prom. Applied various coloring and highlighting techniques. Applied hot towel treatments.

Trimmed, cut and shaved using clippers, razors, and scissors. Shaved and trimmed mustaches, beards and sideburns. Offered clients catalog showcasing hairstyle options so they could decide on cut and color. Scheduled 10+ daily client appointments with necessary details including preferences and special needs. Maintained updated knowledge of industry products, including chemical composition, structure and properties. Introduced Facial treatments, using Dermalogicia products to provide facial services. Double-checked inventories and stocking areas

Streamlined cleaning processes for treatment rooms to decrease wait times by 2 between 30 min wait. Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit by 10%.

Human Resource Specialist / US Army - Lafayette, LA Provided essential support to address individual HR needs of employees. Safeguarded human resource information, maintaining employee confidence and protecting operations. Maintained human resources records by processing applications and resumes. Established and generated various reports to verify HR compliance. Established and maintained trusted relationships around organization to optimize business and employee experience.

Partnered with senior HR team to communicate company standards and policies. Identified opportunities to improve HR programs and proposed solutions to increase efficiencies. Developed and documented HR procedures to refine processes and drive compliance with policies. Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork. Worked cross-functionally to optimize efficiency and execute on HR business processes. Developed incentives to drive employee retention and improve work culture. Participated in educational opportunities and read technical publications, updating job knowledge. Delivered inquiry-related data and insights to improve overall employee experience. Spearheaded diversity, equity and inclusion efforts to meet company diversity goals. Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives. Onboarded technology to make remote work scalable for company. SUMMARY

Dedicated to continuous skill development in transportation. Experimental and creative with the ability to recognize problems and suggest appropriate solutions. Sociable by nature and skilled at remaining up-to-date with equipment. SKILLS

Color Expert

Hair Extension

Business Management

Men's and Women Cuts

Dermaplaning Treatments

Microdermabrasion

High Frequency Galvanic Machine

Dermalogica Chemical Peels

Medical Terminology

HIPPA

Medical Records

Facials

Skin Care Regimens

Facial/Body Waxing

Customer-oriented

Cargo handling

Tanker and Hazmat Endorsements

Refrigerated trailers operation

Clean MVR

Efficient trip planner

Courteous and polite demeanor

Air Brake Certification

OTR

Employee Data Record Keeping

Staffing Documentation Maintenance

Verbal and Written Communication

Processing Personnel Records Compilation

Interpersonal Communication

Personnel Documentation Verification

Company Policies and Procedures Training

Generating Reports

Processing Grievance Documentation

Microsoft Office

Performance Evaluations

Problem Solving

Relationship Building

Personnel Reports Preparation

Critical Thinking

Time Management

Administrative Skills

Assessing Performance

Word Processing

Understanding of HR Policies

Management Scheduling and Time Records

Inventory Management

Workforce Planning

Dependable and reliable

Planning ability

Trained in Pennsylvania safety regulations

Managed incidents

Documentation skills

Mechanical recoveries

Assisting customers

Class A license

Preventive maintenance

Affirmative Action Compliance

Personnel Records Maintenance

Work Planning and Organization

Human Resources Management System HRMS

Coordinating Training Materials

Daily Operations Management

Organization and Prioritization

Employee Counseling and Support

Writing and Editing

Detail-Oriented

Creating and Managing Job Descriptions

Data Entry

Termination Procedures

Managing Applicant Inquiries

EDUCATION AND TRAINING

Esthetics Diploma 06/2020

Blue Cliff College - Alexandria - Alexandria, LA

Some College (No Degree): CDL

CRE England - Salt Lake City, UT

Some College (No Degree): CDL

Costal Truck Driving School - Sunset, LA

CERTIFICATIONS

Certified/Licensed Cosmetologist, Louisiana State Board of Cosmetology, 2019 DermaPlanning, Edina,s Beauty Training, 2020

Dermalogica Chemical Peels, Dermalogica Company, 2020 Certified/Licensed Esthetican, Louisiana State Board of Cosmetology, 2020 Microdermabrasion Certification, Blue Cliff College, 2020 Certified Nurse Aide, 2022

CONFERENCES

Business of Beauty of Alma-Houston

Fractional Plasma

Aging Skin

Autologous Fat Transfer

Women's Health CO2

Laser Hair Removal

Toxins and Injectables

Beautifill

Opus Plasma Fractional Plasma Machine

Opus CO2 Laser Machine

Femilift Machine

Soprano Ice Machine

Clearlift Machine

Harmonic Xl Pro

ACTIVITIES AND HONORS

National Technical Honors Society

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