HAMZAH KHALID

Rancho Cordova, CA *****

ad47br@r.postjobfree.com

619-***-****

INFORMATION TECHNOLOGY – IT SUPPORT

Detail-oriented and results-driven IT professional with outstanding history of leveraging technical expertise to consistently provide highly effective business solutions. Experience in detailing, coordinating, excellent communicator public relation, and problem solving. Combined with my deep knowledge of Information Technology, makes me a high valuable employee and team leader. Strong fundamental skills in data structures to produce reliable. Equally effective organizational leadership, team building and project team lead experience; utilize innovative thinking and problem-solving analysis to improve processes, systems, and methodologies. High-quality development practices. Demonstrated proficiency at dramatically improving business services by analyzing challenges and creating processes that enhance performance while reducing costs.

Signature Strengths Include:

•Information Technology • Problem Identification and Resolution • Information Systems Integrity • Technology Integration • Project Management •Staff Development • Staff Training • Process Improvements • Troubleshooting

• Maintenance & Repair • User Satisfaction • IT Service Delivery • Communication Problem Solving • Software Development Lifecycle •System Imaging • Internet Protocol Suite (TCP/IP), DNS, DHCP, VPN, and RDP • ITIL • Incident Management • Monitoring System • Backups • Active Directory • Exchange 2007\2010.

Technical Skills:

Systems: Mac • iOS & Android Devices • Windows 7 • Windows 10 • Windows 11

Install, Maintenance and troubleshoot PC hardware and software.

Internet services including Computer network, Cisco Routers & Switches.

Install wireless LAN, and run the Ethernet media access, VPN, DSL, and Cable services.

Installing programs troubleshooting and solving problems.

Networking and Programs Maintenance, Received and troubleshoot calls.

Professional Experience

Unisys Inc. – Sacramento, Ca

Field Engineer IV Nov. 2020 to Present

Install, configure, and upgrade computer hardware and software, maintain software applications, operating systems and perform regular maintenance, transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment, takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script (ServiceNow), utilize Dameware for remote access, perform routine installs, moves, adds and changes as part of a directed team, including: complex desktop and laptop break fix work, whole unit replacement, simple desktop printer fixes, administrate O365, configure phones and conference rooms (Zoom & Teams), load software with a script, performs scripted image loading, unit diagnostics and replaceable unit swapping, running diagnostics and performs module replacement on PCs, servers and peripherals, ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system, train end-users how to setup and use new technologies, assist IT Systems Engineers with large scale technology projects.

Teleplan Network Services – Roseville, Ca

Network Tech II Mar. 2020 to Oct. 2020

Configure used Cisco Routers and Switches to prepare it for refurbished and resale, work on each request separately by preparing switches and routers with the needed requirements (Power supply, RAMs, Hard drive, etc.). Restore Cisco routers and switches to factory default for resale. Build and test network hardware as well as integration of 3rd party components (routers, switches, Cisco products). Configure routers and switches, Configure Cisco Edge routers / customer Adtran/Cisco routers for voice/data. Answer all service calls in a timely manner, providing excellent customer service. Disassemble and repair of assets, and the setup of Network devices. Rack/stack network equipment in a data rack; Install patch cables to network devices; Troubleshoot performance issues of network devices. Provide device detail information to assessment management. Disassemble and reinstall defective equipment. Order and track supplies carry out asset management & dispersal and fulfill all documentation requirements for supported sites.

Apple Inc. through Volt Workforce Solutions – Elk Grove, Ca

PC Technician Nov. 2018 to Mar. 2020

Perform PC tech re-work technician duties, such as restoring and reloading firmware, Operating Systems, and other Apple intellectual property on iPhones and other various Apple products. Functionality testing of hardware and software on Apple devices. Performing trouble station duties such as determining what is repairable or replaceable on users damaged devices sent in for rework. Working with various programs such as SAP, Expresso, Excel, and other intellectual property for shipping, receiving, and functionality records.

Petronas – Baghdad, Iraq

Tier III – Lead Desktop Support Specialist, May. 2014 to Apr. 2016

Provide excellent end user experience on-Site/via telephone/and/or utilizing remote tools (Bomgar), which includes resolving potential or actual technical issues. Troubleshooting different software packages, hardware devices, and other peripherals. Configure computer systems according to PETRONAS policies. Diagnose problems and follow up to ensure the resolution. Performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. Help with data back-up duties in case of data corruption. Worked with a team of professionals to start and complete projects within the IT desk, installed and Transferred Data from (Windows XP to Windows 7), using (USMT, Windows Easy Transfer) tools, utilized ticketing system using ServiceNow to create tickets and track issues that arose; liaised with other technology teams to redirect tickets where applicable.

Imaged over 800+ computers, Installed software and configured computers, printers, voice, and data systems.

Monitoring and maintaining backups, testing disaster recovery plans.

Assisted users in setting up workstations, conference room phones and bridges, Provide hardware and software.

Monitor, troubleshoot and repair network problems to include the management of internal office cabling.

Managed and Maintained Ricoh, Cannon, Brother, and HP printers and kept a stock of supplies for each device.

Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.

Install and configure desktop computer hardware, software and peripherals using standard procedures.

Work with vendors to troubleshoot and resolve issues.

Evaluate new product versions and recommend upgrade schedules.

Falcon Eyes Co. – Baghdad, Iraq

Help Desk, Jun. 2012 to Apr. 2014

Effectively administered personal computers, including operating systems, applications, desktop and laptop hardware, mobile devices, thin client and virtualization solutions, maintained customer satisfaction, customer retention, loyalty and new customer attraction, communicated with the corporate IT team to maintain a secure computing environment and successfully managed policies, security patches and desktop security tools, responsible for first call resolution on customer tickets, installation of (Network, Machines, Applications), provided user training and ongoing communication when technology changes occurred.

Education and Training

MS-100 Microsoft 365 Identity and services

2016 – 2018

Master of Computer Information System

California Miramar University - San Diego, CA

2010 – 2014

Bachelor of Software Engineering

University of Baghdad, Iraq

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