ROWENA P. GALANG

Alfonso, Cavite, Philippines · +639*********

· ad47a7@r.postjobfree.com ·

WORK EXPERIENCE:

June 2018 – Present

Freelance Transcriptionist

Created written versions of audio or video recordings, meetings, and conversations.

Listened to audio and translated it into long-form text.

Reviewed drafts of written transcriptions.

Liaised with clients making sure their guidelines are met.

Created the segmentation of the audio files.

February 2012 - February 2014

Ospital ng Tagaytay

Crisanto M. De Los Reyes Ave., Tagaytay City, Cavite

Staff Nurse

Jan. 2011 – Sept. 2011

Paragon International Customer Care Ltd.

14th floor, Yuchengco Tower 1, RCBC Plaza, Ayala Avenue, Makati City,

Philippines

William Hill Online

Customer Service Representative/Audit Representative

(Finance Dept.)

Verified player’s online accounts.

Audited and approved player’s withdrawals from their winnings and deposits.

Checked big payment withdrawal prior processing.

Checked player’s game transactions if wagering requirements were met.

Reissued lost online bank drafts and wires.

Seek manager’s approval for sensitive cases on high VIP player’s withdrawal.

May 2010 – Dec. 2010

Intelenet Global Solutions Philippines, Inc.

7th floor, One World Square Plaza, McKinley Hill, Taguig City, Philippines

Hilton Worldwide

Reservations Specialist/Customer Service Representative

Handled incoming calls in a professional, efficient and friendly manner.

Received calls regarding hotel room reservation utilizing greeting and following the reservation protocols in handling the guest’s inquiry for hotel space.

Maintained the accuracy of records of all transactions and handled advance deposits.

Provided accurate information of the room description for the guests’ inquiry as well as cancellation of their reservation.

Assisted guests with the hotel’s direction from their location.

Dec. 2008 – April 2010

SITEL Corporation

14th floor, Wynsum Corporate Center, Emerald Avenue, Pasig City, Philippines

Lexmark (North America)

Technical Support Representative

Provided quality troubleshooting steps in regards to Lexmark All-in-one products.

Demonstrated superior telephone techniques that meet the Quality Assurance standards.

Probed to clarify and understand customer needs.

Followed-up on complex cases to ensure customer satisfaction.

Microsoft Corporation

Customer Service Representative

Provided product key to existing Microsoft clients.

Verified existing Microsoft clients’ product warranty.

Demonstrated superior telephone techniques that meet the Quality Assurance standards.

Followed-up on complex cases to ensure customer satisfaction.

Dealt with technical/engineering departments for trouble-shooting.

Solved customer concerns.

KEY SKILLS:

Possess proficient computer skills, with an excellent working knowledge of Microsoft programs - MS Word, Excel, PowerPoint, and knowledgeable of numerous Internet Applications.

Customer service focused.

Goal-oriented, self-motivated and able to work with minimal supervision.

Adaptable, fast learner with high productivity outputs.

Work effectively with a variety of situations, individuals, and groups.

EDUCATION:

2003 – 2005 Bachelor of Science in Nursing

Philippine College of Health Sciences, Inc.

Claro M. Recto Avenue, Manila

1998 – 2002 Bachelor of Science in Commerce Major in Marketing

Far Eastern University

Nicanor Reyes Sr. Street, Sampaloc, Manila

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