TRACEY BOHANNAN

**** ******* ******, ******, ** *0518

Tel: 678-***-****

Email: ad479v@r.postjobfree.com

WORK EXPERIENCE:

**/**** ** **/**** Habitat for Humanity Restore of Southern Brazoria County, Lake Jackson, TX

Restore Manager

Manage daily ReStore operations; maintaining financial records including sales, deposits, expenses, & petty cash fund

Maintain a positive image of the organization through high store standards and customer service;

mediate & resolve volunteer and customer issues in a timely manner as needed

Recruit, train, manage and coordinate schedules of all volunteers and cashiers; evaluate, recognize, & reward excellent performance

Maintain records on ReStore volunteers including waivers, contact information, daily sign-in sheets and weekly volunteer hours totals; work with local staffing agency for contract worker coverage as needed

Maintain a clean, safe and organized environment in compliance with all local, state, federal & insurance-based regulations

Coordinate ReStore Facebook Page and eBay account; plan & coordinate advertising with weekly ads and seasonal promotions

Communicate and partner with local businesses, churches and civic groups

Report ReStore updates and issues to Board of Directors on a bimonthly basis

Work with Executive Director to review policies & procedures and to ensure proper facility maintenance and propose capital expenditures as needed

01/2018 – 04/2021 Rescue My Time Cleaning Service, Dacula, GA

Office Manager

Responsible for all quoting per customer needs and scheduling for team of 13 housekeepers utilizing Jobber software

Led follow-up appointments to ensure customer satisfaction

Hold training sessions for employees to improve their overall performance

Inventory management of all housekeeping cleaners, etc.

Responisble for AR and marketing for company website

04/2014 to 09/2017 Two Broads and a Broom, Bay City, TX

Partner in local housekeeping service in Matagorda County, Texas

Obtained clients with superior customer service skills

Handled all quotes, scheduling, billing and social media marketing

Trained and acted as relief housekeeper

TRACEY BOHANNAN

6134 Dogwood Circle, Buford, GA 30518

Tel: 678-***-****

Email: ad479v@r.postjobfree.com

06/2010 to 02/2013 McCormick International USA, Duluth, GA

Sales/Marketing Administrative Assistant

Assisted VP of Marketing in coordinating various communication and marketing activities utilizing Excel, Powerpoint, and Outlook

Coordinated and attended national tradeshows, company-sponsored events, and assisted with budget preparation utilizing Word and Excel

Provided administrative support to Sales team to determine objectives; communicated with entire dealer network via Salesforce.com CRM on status of orders, inventory, etc

08/2009 to 06/2010 Delta Dental Insurance Company, Alpharetta, GA

Account Service Specialist - Sales

Assisted Account Executives and Managers with continuous updating of workflow process utilizing Metavance, a benefit-directed software

Prepared and submitted all supporting documentation for enrollment purposes via Excel spreadsheets

Continuous coverage of customer service regarding benefits, eligibility and claim information utilizing Metavance proprietary software

Acted as backup Customer Service Reps during peak times

06/2006 to 03/2009 VWR International, Suwanee, GA/Sugar Land, TX

Sales Assistant – Eastern Sales Region

Provided administrative support to VP and Eastern Sales Team; TE expense reporting via Oracle 11i software

Functioned as liaison for all correspondence, external and internal meeting coordination, travel arrangements and RFP presentation utilizing Excel, Word, Access and Powerpoint

Compiled sales data on a weekly, monthly quarterly and annual basis, via SAP Business Objects to provide customized reporting; facilitated and trained field reps on SAP software

10/2001 to 06/2006 AGCO Corporation, Duluth, GA

Sales Assistant – North American Sales

Liaison for North American Sales and Sr. management providing administrative support for VP Sales, regional teams and 115 nationwide sales reps within USA and Canada utilizing MSWord, Excel and Outlook

Calendar scheduling, external and internal meeting coordination, sales forecasting, new product introductions and training sessions utilizing Outlook

Compiled and submitted all T&E expense reporting via JD Edwards

Developed an Access database to improve Annual Sales Meeting registration process

TRACEY BOHANNAN

6134 Dogwood Circle, Buford, GA 30518

Tel: 678-***-****

Email: ad479v@r.postjobfree.com

Education:

Katharine Gibbs Business School

Certified Administrative Professional

09/1977 to 06/1979

Skills:

Microsoft Word

Sharepoint

Microsoft Access

JDEdwards

Salesforce CRM

1 - 10 Line Phone System

SAP Business Objects

Powerpoint

Microsoft Excel

BAAN

MS Outlook

Oracle

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