Accounts Receivable Senior Manager
Resume:
Colleen Martin
* ******* *****, *********, ** *3054
**********@*****.***
Education
University of Massachusetts Lowell Lowell, MA
M. Ed. – Curriculum and Instruction 2011
B. S. – Psychology, Disability Studies Minor 2010
Merrimack College North Andover, MA
Psychology- (Degree N/A due to transfer) Sept. 2006- Dec. 2007
Experience
Senior Manager, Accounts Receivable 2017- Present
ALKU, LLC. Andover, MA
Oversee the Credit and Collections departments of AR (team of 7 collectors and 1 Credit Analyst)
Responsible for the development, implementation, strategic planning, and management of the entire credit and collections processes, policies, infrastructure, and team
Report to VP of Client Operations and CFO
Responsible for client escalations regarding past due balances, handling trainings, and hosting internal aging reviews for AR and revenue teams to expedite problem resolution.
Run all divisional statistics for internal revenue and corporate teams involved in the over 30 days past due percentages (monthly and weekly),
Create and implement the department business plans/control sheets/bonuses.
Run quarterly Strategy meetings with executives.
Member of Leadership team as well as several Employee Resource Groups
Responsible for getting several employees into Futures program, on roadmaps to management, and promoting 2 employees to manager positions within AR.
Responsible for handling the monthly Reserve and presenting to CFO and the VP of Client Operations
Create new divisional codes in the Great Plains system.
Run credit checks and train employees on Dun & Bradstreet Credit platform as well as give suggestions to revenue teams on negotiating payment terms or how best to do business with clients who may be struggling to pay their vendors historically.
5th Grade Teacher 2014-2017
Lincoln Elementary School Winchester, MA
Prepare students for the transition to middle school.
Experience planning lessons and teaching a wide range of skills to students of varying ability levels using many differing strategies following Common Core Standards
4th Grade Teacher 2011-2014
McAvinnue Elementary School Lowell, MA
Teach 22+ students for a full year in a largely populated ELL, SPED, Emotionally troubled environment
Prepare students for the transition to middle school
4th Grade Team Leader representative on CTAC Team
ESL Licensed and Professional Teacher Licensed
MCAS trained and administered.
Experience teaching a wide-range of skills to students of varying ability levels using many differing strategies
On a variety of teams including: SEAL, Math Data, Leadership, CTAC, Accountable Talk
Administer various behavior and academic plans for various students simultaneously.
Planned and taught innovative lessons at MCAS grade level using Common Core Standards
Worked with students on IEPs and attended TAT meetings as well as SPED meetings/annual reviews.
Substitute Teacher – Grades K-5 2010-2011
Billerica Public Schools Billerica, MA
Manager 2003 – 2011
Augusta Market Billerica, MA
Manage crews of all ages to ensure efficient customer flow during high business hours and to close the store
Delegate all responsibilities to crew members
Take and place orders with customers
Manage all food/paper transaction orders with cooperating businesses
Responsible for errands and bank deposits
Work in office handling weekly salaries and yearly profits as well as filing and managing records
Responsible for training new employees
Skills
Strong time management, analytical, and organizational skills as well as powerful skills in problem solving and communication.
Talented leader with solid critical thinking skills that have been applied in many areas of customer service throughout the years.
Software
Microsoft Office & Excel
Great Plains
Dun & Bradstreet (D&B Business Solutions)
Bullhorn1
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