Amber Rios

Las Vegas, NV ***** 702-***-**** ad4782@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional backed by management, leadership, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

- High Academic Honors Recognition / Dean's List / Alpha Beta Kappa Honors Society.

-Adapt to new challenges and ideas and able to develop relationships with diverse populations.

- Well-organized, manage time and priorities in multi-task environments.

- Identify and define a problem, generate solutions, and determine appropriate strategies.

- 2D and 3D Computer-Aided Design – AutoCAD Software.

- Communication Platforms – Zoom, Skype, and MS Teams.

- Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint, Type 65 WPM. KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles

Co-Insurance EOBs Medical Office Procedures Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Scheduling Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS)

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Workers Compensation Front Office Operations Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate San Jose State University Bachelor of Fine Arts Degree – Interior Design, 2003 PROFESSIONAL EXPERIENCE

Century Golf Companies (Atomic Golf) – Las Vegas, NV 06/2023 – 03/2024 Hospitality Manager / Customer Service

- Supervise team members, create schedules, hire and train new employees, and delegate tasks.

- Manage inbound and outbound calls, keep accurate and complete department records.

- Create schedules, policies, procedures and training material for new golf entertainment facility.

- Build relationships, stay attentive to employees by motivating to succeed and improve.

- Address issues in a professional manner, resolve staff and customer service problems.

- Maintain accurate and complete documentation in Microsoft Word, Teams, Outlook and Tripleseat software.

Allegiant Stadium – Las Vegas, NV 10/2022 – Present MGM Resort and Casino – Las Vegas, NV 11/2018 – Present Bartender / Customer Service

- Take orders, prepare / serve drinks, collect payments, up-sell items, manage money.

- Follow standard drink recipes and carry-out duties in a quick and accurate manner.

- Check identification of customers to ensure compliance with minimum drinking age.

- Work effectively in a fast-paced environment, keep bar supplies stocked, and handle inventory.

Red Rock Vapor – Las Vegas, NV 10/2021 – 11/2022

Retail Manager / Customer Service

- Trained new hires regarding operating procedures and supervised up to 2 employees.

- Provided guidance with handling employees problems, managed website maintenance, and handled packing and shipping orders.

- Took inventory, ordered supplies, and maintained stock items.

- Operated register, scanned items, accepted payments / prepared & made bank deposits. Cabo Wabo Cantina – Las Vegas, NV 01/2018 – 03/2020 Server / Customer Service

- Provided training to new hires regarding company procedures.

- Took food and drink orders and served meals in a friendly and timely manner.

- Upheld professional attitude, service excellence, high level of customer satisfaction.

- Upsold and maintained knowledge of specials and menu items.

- Set up and cleaned dining room following established standards and guidelines.

- Completed opening / closing duties, worked effectively in a team-oriented, fast-paced environment.

Griff Billiards – Las Vegas, NV 10/2016 – 11/2017

Bartender / Customer Service

- Trained new hires, offered fast and friendly service, and maintained the overall appearance and cleanliness of work area.

- Worked as part of a team and interacted with diverse customers and staff members.

- Accounted for cash drawer at end of shift.

- Followed policies as they related to customer confidentiality. Halloween Mart – Las Vegas, NV 10/2015 – 10/2016

Retail Assistant Manager / Key-holder / Customer Service

- Promoted from Sales Associate to Assistant Manager 12/2015

- Provided training to new hires, supervised up to 2 employees, open / closed duties.

- Answered telephone calls, provided information, and resolved customer concerns.

- Took inventory, worked as part of a team, interacted with customers staff members. ADDITIONAL EMPLOYMENT

Gibby’s Sports Bar – Denver, CO Bartender/Customer ServiceAssociate 10/2014 – 10/2015 World of Tile - Denver, CO Key-holder / Sale Associate / Designer 04/2014 – 10/2014 Macabee Office Solutions – Las Vegas, NV Account Manager / Customer Service 04/2012 – 04/2014

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