Derosier Rachelle Lénie Borgella

**st, Gregory Street Dorchester Mass

ad477t@r.postjobfree.com

+1-857-***-****

Work Experience

Call Center staff

Contact Center Plus - Haiti

January 2021 to December 2023

• Welcoming and assisting customers.

• Demonstrating excellent communication skills, having a pleasant personality and love interacting with people.

• Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible.

• Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility.

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs

• Join the staff and help as needed

• Perform a wide variety of cleaning tasks, including sweeping, mopping, dusting, and polishing

• Check and replace the stock of relevant supplies and equipment

• Ensure that all company standards for cleanliness are met consistently

• Adhere to strict health and safety requirements

• Utilize cleaning practices that protect equipment and furniture

• Work well with the broader cleaning team

• Report and return lost property

Warehouse Worker

Global - Port au Prince

2021 to 2022

• Performs routine maintenance and repair on equipment.

• Identifies and reports malfunctions

• Receives work order requests.

• Assists in selecting materials and methods based on work specifications.

• Engaging, speaking to customers and understanding their needs

• Adjusts produce highest quality results

• Assemble and prepare materials. May perform delivery services

• Restocking shelves,

• accepting incoming orders,

• processing and packing orders,

• counting inventory and ensuring orders are shipped in a timely manner. Education

College Diploma:

2015/ Relations Internationals/ Quisqueya University High school diploma

SLB

College Saint Louis de Bourdon

2010

Skills

• Empathy

• Adaptability

• Willingness to Learn

Languages

• Haitian Creole - Fluent

• French – Fluent

• English: Intermediate Level

Additional Information

• Excellent customer service skills

• Amazing interpersonal abilities • Computer skills

• Able to work a flexible schedule (including nights and/or weekends)

• Able to work with other team members

• Ability to lift/move materials, climb ladders, stand and walk

• Ability to handle multiple tasks at once

• Amazing time management skills

• Incredibly detail oriented

Contact this candidate