STARR DURAND

PRODUCT MANAGEMENT LEADER “AGILITY, INNOVATION, DELIVERY”

CONTACT

330-***-****

ad476a@r.postjobfree.com

www.linkedin.com/in/starradurand

EDUCATION

B.S. AUDIOLOGY

Kent State University

Kent, Ohio

National Board Certification Hearing

Instrument Sciences (NBC-HIS)

PROFILE

Results-driven Director of Product with a distinguished career delivering marketable products by defining vision, strategy, and roadmaps, and leading product lifecycle (GTM) for SaaS and data & analytics products. Customer-obsessed, managing budgets of up to $350M to invest in highest ROI. Passionate about growing new leaders, building high- performing teams, leading as many as 35 direct reports. Expert in change management and agile practices with transformation & coaching experience. Rigorous risk management and release management with Lean PDLC and CI/CD, including A/B testing & UAT. Collaborates with other product lines, sales & marketing, and shared services. The keys to communication are active listening, empathy, and transparency. Seeking a long-term position with an innovative organization. CERTIFICATIONS & AFFILIATIONS

• PMP (Project Management Professional)

• PMI Mentor (2012-2015)

• Member of PMI Communities of Practice (Healthcare and Agile)

• AWS Certified Cloud Practitioner

• CSM Scrum Master

• CSPO Scrum Product Owner

• SA SAFe Agilist

• ICP-ATF Agile Team Facilitator

• ICP-ACC Agile Coaching Certification

• ICP-BAF Business Agility Foundations

• ICP-LPM Lean Portfolio Management

• Member - Agile Communities of Practice (Portland & Expert Agile Club) Toastmasters International

360 PROFESSIONAL FEEDBACK

“In addition to concrete, tangible delivery (on-time, on-budget), her clients recognize her value as a fervent professional, able to achieve goals while caring about the people she serves. Ms. Durand offers the intangible: enthusiasm, encouragement, and maturity in leadership.”

”Willingness to listen to different ideas and accept them when they might be different from her own. Exemplifies class, tact and professionalism. A true diplomat.”

“Starr handles a very difficult client base with great wisdom and dedicated effort. Overall her work ethic is infectious, and she is a very valuable team leader.”

MUSIC PERFORMANCE

STUDIES

Miami University

Oxford, Ohio

Delta Omicron – Professional

Musicians’ Sorority

KEY SKILLS

Stakeholder Relationships

Vision, Strategy, Roadmaps

Data Integration

Lean/Agile PDLC

Requirements Analysis

Contract & Budget Management

Team-Building

INTERESTS

Social Justice/Equal Rights

Clean Water Initiatives

Youth Empowerment & Coaching

Music Performance

EXPERIENCE

DIRECTOR, PRODUCT PORTFOLIO • 01/2021 - PRESENT

Tabula Rasa Healthcare • Moorestown, NJ

Reports to SVP; partners with C-level & VP executives on corporate alignment and customer satisfaction metrics. PM, PO, and developer direct reports. Oversees leaders & product managers for product vision, strategy, roadmaps, OKRs, KPIs. Develops and executes comprehensive product strategy, including identifying market opportunities, assessing competitive landscape, and defining product differentiation. Collaborates with Account Analysts to gather customer feedback and prioritize product enhancements. Leads cross-functional teams in the development of three

(3) products, ensuring alignment with national regulations and payer/provider requirements. Supports TPA and PBM services (complete rev cycle management). Member of EHR Stability technical group providing input into sustainability of architecture and infrastructure. Combined 18 product teams from four (4) disparate orgs (onshore & offshore). Stood up new Engineering department: “Agile Services”; defined PDLC and processes. Established new org product metrics, and created Training programs: CSPO, Agile CoPs, Coaching Circles, PM Huddles. Hiring & firing decisions and professional development plans. Technology: Jira, JQL, Confluence, Smartsheet, SharePoint, Teams, ProdPad, Miro, SaaS, SQL, Java, APIs, .NET, Jenkins, Gitlab, Docker, Kubernetes, AWS, TruChart EHR, PACElogic EHR, more.

PRINCIPAL/PRESIDENT • 10/2011 – 01/2021

Starr A. Durand, LLC dba Starr Services Group • Remote/Global Contracting company providing training, project management, product management, and staff augmentation. Responsible for RFPs, SOWs, contracts, budgets, staff management. Client services: SaaS, online shopping UX, CRM, agile coaching, training, cloud migrations, more. Technology: Jira, Confluence, SaaS/PaaS, SQL, MySQL, HL7, Java, APIs, Databricks, AWS, Snowflake, Meditech EHR, MIDAS+, McKesson Horizon Clinicals EHR, Epic EHR. AGILE CONSULTANT • 01/2020 – 03/2020

Banfield Pet Hospital (Modis) • Vancouver WA

Enterprise Agile Coach for four (4) new Product Teams; collaborated with teams and stakeholders to develop and implement effective agile strategies that align with the org's goals & objectives. Designed and facilitated workshops and training sessions to help teams understand and apply agile mindset, principles, and practices. Customized organizational change management plan and provided 1:1 counsel for staff members. Weekly executive presentations

(ended due to COVID-19). Technology: Jira, Confluence, Smartsheet, Mural. PRACTICE MANAGER, BUSINESS INTELLIGENCE • 09/2018 – 02/2019 Prokarma • Beaverton OR

Product Manager and designer of digital solutions including MDM, big data, and cloud. Responsible for contracts and financials. Technology: AWS, GCP, MS Azure, MS Project. CONSULTANT, STRATEGY • 10/2017 – 01/2018

PeaceHealth • Vancouver WA

Defined and scoped executive Portfolio of Strategic & Community Health projects. Performed discovery for business

& technology projects for Governance Board. Technology: MS Project, Mural. SR. PROGRAM MANAGER, BUSINESS INTELLIGENCE • 01/2017 – 06/2017 KinderCare (IGNW) • Portland OR

Delivery Manager; escalation point for issues and dependencies; risk mgmt. owner. Stood up & coached three (3) new Product Teams; performed executive stakeholder reporting & status reporting. Team Lead: Business Systems Analysts, Developers, QA Analysts, and BI Architect (onshore & offshore). Business process improvement mapping for EDW/BI tools. Collaborated with stakeholders to define business requirements and led UAT. Technology: Jira, Confluence, MS BI stack (SSAS, SSIS, SSRS), Citrix load balancer, Profisee MDM. SR. PROGRAM MANAGER, BUSINESS INTELLIGENCE • 02/2012 – 02/2015 Providence Health & Services • Portland OR

Reported to VP; hiring/firing direct reports included BAs, PMs, BI Analysts. Stood up new Healthcare Intelligence department, including tech, staffing, and operational processes. Owner of “big picture” Portfolio of 33+ BI projects and programs, EDW/BI tools, Led governance groups: BI Leadership Team, BI Oversight Committee, Infrastructure Team, Data Stewardship. Escalation point for customers & staff issues & dependencies; risk mgmt. owner. Created all new Agile/Scrum process & policy in volatile, changing environment; trained Product Owners and Scrum Masters. Delivery Manager and requirements gatherer for new BI dashboards, data marts, security models, and more. Technology: MS Project, SharePoint (development), MS BI stack (SSAS, SSIS, SSRS) ETL, MS Azure, Informatica MDM, NextGen, Cerner EHR, Epic EHR.

SR. CONSULTANT • 06/2011 – 01/2012

McKesson (The Intersect Group) • Remote/National

Manager of project staff & client stakeholders for McKesson system implementations. Led remote teams and stakeholders, including offshore. Technology: McKesson Horizon Clinicals EHR, MS Project. SR. PROGRAM MANAGER • 02/2011 – 05/2011

Engineering Services Network • Remote/National

Led Dept. of Veterans Affairs Healthcare Financials development projects. Manager of staff of 35 contractors and over 100 client stakeholders. “Rescued” failing development contract by introducing iterative, Agile sprints. Product Manager for eight (8) simultaneous workstreams with an aggressive timeline, highly integrated with downstream systems; financial workflows. Technology: VistA EHR (MUMPS Caché), HL7, ADT, MS Project. SR. PROGRAM MANAGER • 05/2008 – 12/2010

HMS Technologies • Remote/National

Reported to CEO for two (2) federal contracts: Dept. of Veterans Affairs OIT National Data Center Projects; 25 direct reports; $350M annual budget; $6M in PM contracts. Accountable for contract KPIs/OKRs, client business relationship, status reporting. Ran CMMI Level 3 compliance activities to successful completion. Led the National Data Center Program (NDCP), co-locating 250+ facilities and 17 data systems into EDW; status reports went to Congress (OMB). Formed and led National Change Control Board (CCB), PMO, and Steering Committee. Managed Master Roadmap for 200+ concurrent Regional & National IT projects. Created new national PMO methodologies and Agile/Scrum development processes. Technology: VistA EHR (MUMPS Caché), HL7, ADT, ETL, data center specifications & facilities, disaster recovery, MS Project. SR. CONSULTANT/ANALYST • 08/2007 – 01/2008

Cascade Health Systems (CS Partners) • Bend OR

Created and trained new PMO for management of enterprise EHR implementation. Analyzed transformation workflows for ordersets build strategy; vendor mgmt. Led Privacy TAG (Technical Advisory Group) with Security Officer for Privacy policies. Technology: McKesson EHR, HL7, ADT, MS Project, SharePoint (development). ENTERPRISE INTEGRATION ARCHITECT • 07/2005 – 08/2007 ACS Healthcare Solutions • Vancouver WA

Directed up to 30+ contractors; assigned projects to internal staff of 62: BAs, engineers, consultant PMs, and technical services team. Transformed project approval process; created and implemented tools for cost estimates, charters, scope change documents, go-live decisions, support handoffs. Oversaw program-level budgets, projecting department-level budgets as C-level and Steering Committee liaison. Developed enterprise-wide QA system, ITIL standards, change control, and centralized document management. Owned master project plan for 75+ concurrent projects; developed PMO policies & procedures; assessed new project KPIs, success metrics, and timelines. Implemented systematic Lean methodologies & conducted Kaizen events. Developed technical and PM staff resource integration plan and executive reporting. Technology (overview): McKesson STAR EHR, McKesson Horizon EHR, Pyxis, OBIX, PACS, bedside charting, Hill-Rom nurse call, networks for new tower build, ITIL, TFS, more.

Contact this candidate