Customer Service Data Entry

EMILY CIMORELLI

**@************.*** 480-***-**** Mesa, AZ 85208

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Top-performing Closing Specialist with in-depth knowledge of closing VA and Conventional loans.

Skills

File Management

Data Collection

Advertising and Marketing

Inventory Control

Information Verification

Data Entry

Customer Service

Technical Support

Appointment Scheduling

Experience

Great Wolf Lodge Resort Scottsdale, AZ

Chef

05/2023 - Current

Monitored quality, presentation and quantities of plated food across line.

Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food

Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.

Tipsy Strawberry Mesa, AZ

Owner/Operator

04/2017 - Current

Expanded customer base by successfully emailing prospects to enhance conversion rates.

Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

Researched similar businesses to determine competitive advantages.

Set pricing structures according to market analytics and emerging trends.

Rocket Mortgage Phoenix, AZ

Senior Closing Specialist

04/2019 - 04/2022

Communicated with customers, lending personnel and title companies to coordinate closing activities.

Maintained loan closing pipeline and coordinated funding with county partners.

Managed validation of documentation to regulate underwriting and closing requirements.

Managed and resolved concerns, problems or issues to avoid closing delays.

Reviewed title commitment and insurance policies to support pre-closing documentation.

Delivered excellent customer service by identifying needs and recommending custom solutions.

Google Tempe, AZ

Sales and Marketing Business Consultant

02/2017 - 02/2019

Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.

Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.

Set goals under supervision of top performers and sales coaches, constantly refining technique and meeting or exceeding performance objectives.

Resolved customer complaints regarding sales and service.

Supported sales team members to drive growth and development.

Education and Training

Mesa High School Mesa, AZ

High School Diploma

05/2009

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