HM Heather Molina

Louisville, KY ***** 502-***-****

ad4755@r.postjobfree.com

PROFESSIONAL

SUMMARY

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Active Listening

Verbal and Written

Communication

Equipment Disinfection and

Sterilization

Social Perceptiveness

Heavy Lifting

Decision Making

Patient Relations

Treatment Room Sanitation

General Housekeeping

WORK HISTORY PATIENT CARE HOST 01/2021 to CURRENT

Crossover Health Louisville, KY

Answered patient assistance calls, assessed needs and offered qualified support.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment plan

Organized and replenished unit supplies to maintain team readiness for expected demands.

Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Warmly greeted patients and visitors and made each feel welcome. GENERAL MANAGER 06/1999 to 10/2021

Chilis Bar & Grill Louisville, KY

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Reduced corporate risk by managing shrink processes and controlling inventory levels.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Designed modern employee recognition program which boosted productivity and improved morale.

EDUCATION High School Diploma 05/1996

Paul Laurence Dunbar High School, Lexington, KY