CURRICULUM VITAE

RICHARD F. OPENIANO

**** ******** ****** ******, *********, Pasig City

Mobile No. +63-968-****-*** / +632-****-****

E-mail address: ad474h@r.postjobfree.com

QUALIFICATIONS

● Graduate of Bachelor of Science in Entrepreneurship from Polytechnic University of the Philippines Open University

● Civil Service Professional Level eligible

● Familiar in processing various BIR returns.

● With knowledge in processing documents such as Mayor’s Permit, SEC Articles of Incorporation, SEC General Information Sheet, BIR related documents such as Application for Registration, Application for Updates, submission/filing of Annual and Quarterly ITR, Monthly and Quarterly VAT, Withholding Taxes (Compensation, Expanded, and Final Income).

● With knowledge in encoding Alphalist for BIR Withholding (Expanded).

● With knowledge in VAT relief.

● Amenable for field work.

● Capable in handling inventory.

● Computer literate (Microsoft Excel and Microsoft Word).

● Can operate office machinery such as facsimile machine and hi-tech Printers.

● Above-average mathematical capability.

WORK EXPERIENCES

Dexcom Philippines Inc. July / 2022 up to present

Technical Support Representative

Assisting Type 1 diabetic patient. Helping in troubleshooting their medical devices. Documenting every complaint and allegations from each patient. Assisting also on general inquiry from each patient. Keeping an eye for every KPI’s to meet individual goal and also to help the goals of the team.

SITEL Philippines Corp. Sept / 2016 up to Mar / 2022 Contact Center Professional

September 2016 - January 2017

Assigned to Macys which is a US retailer account that getting online order, assisting customers inquiry such as electronic GC’s credit and as well as deliver and return policies. January 2017 - June 2017

Assigned to Virgin Media UK Movers Inbound Team which is a telco company. Assist customer on their moving requests, changing their package, providing credits in accordance to agent’s credit threshold, and do up selling, cross selling, and x selling. June 2017 - March 2022

Assigned to Virgin Media UK Movers Kana Team which is doing outbound calls for all customers who is moving their services. Assist customer on their moving requests, changing their package, providing credits in accordance to agent’s credit threshold, and do up selling, cross selling, and x selling.

March 2020 - up to present

Assigned to Virgin Media UK Movers Messaging Team which handles inbound chat through a messaging portal. Handle 4 chats at a time, maximum of 7 to 8 concurrences chat. It happens due that chat remain on your own bucket unless it will be gathered by the system bot. Assist customer on their moving requests, changing their package, providing credits in accordance to agent’s credit threshold, and do up selling, cross selling, and x selling. Alpha Water and Realty Services Corp. Oct / 2013 - Aug / 2014 Office Assistant

Reporting directly to EVP Finance. Performs but not limited to, preparation and filing/payment of monthly statutory remmitances for SSS, PHIC, and Pag-IBIG. Processing documents with concerning renewal of business permits, and payment/filing of monthly and annual BIR returns. Concern in filing SEC Annual Audited Financial Statement and General Information Sheet. And do task as assigned by the immediate superior.

Servicio Filipino Inc. Oct / 2012 - Sept / 2013

Foot Messenger

Performs housekeeping tasks such as cleaning the reception area, bathroom, pantry area, and office equipment. Maintaining enough supplies needed for operation. Assists company Guest. Replaced all that was needed to be replaced. Assist also in payment/filing monthly and annual BIR returns, and renewal of business permits if necessary. Do also like collections of checks, depositing of checks and other errands as advised by the immediate superior. Global Dominion Financing Inc. Feb /2007 - June / 2011 Liaison Officer

Assigned at Tax Department. Do such as filing clerk and bookkeeping. Paying a monthly, a quarterly and an annual BIR compliance taxes as well as the semi-annually and annually SEC compliance documents and reportorial papers. Prepare BIR forms such as 1601E(branches), 1903, 2000, 1905. Registers and renew all business permits of the company. Filing and payment of SSS, Philhealth and Pag-IBIG remmitances.

Global Dominion Financing Inc. Aug / 2006 - Feb / 2007 Marketing Trainee

Assigned to Marketing Department. Do such as assisting clients who were inquiring about loan products. Pre-assessment of loan application.Doing follow-up for all unprocessed loans. Delivering status of the borrowers loan. Assisting clients in withdrawing their money for borrower who made their ATM’s as a collateral.

Schatzilein Manpower Services, Inc. Apr / 2005 – Oct / 2005 Merchandiser

Assigned to Plumbing Department which sells bathroom accessories, fixtures and other plumbing tools and materials. Greet customer. Do a daily, weekly and monthly inventory. Act as a product controller. Deliver a 100% customer’s satisfaction. The Landmark Corp. Apr / 2003 – Sept / 2003

Package Counter Clerk

Performs receiving and releasing of baggage’s/packages that was left by the customer. Surrender all left behind packages by the customer. Deliver a 100% customer’s satisfaction. Roaster’s Philippines Inc. Feb / 2002 – Aug / 2002 Service Crew

Performs cleaning the dining area, utensils and equipment that was used during operation. Greeting customer and assisting customer, whenever they need help. Deliver a 100% customer’s satisfaction. Assigned as a dining crew and a dish washer crew. Wendy’s Philippines, Inc. Sept / 2001 – Feb / 2002 Service Crew

Performs cleaning the dining area, utensils and equipment that was used during operation. Greeting customer and assisting customer, whenever they need help. Deliver a 100% customer’s satisfaction. Assigned as a dining crew, a product controller and a sandwich maker crew.

SEMINARS/TRAININGS ATTENDED

* Event Management as an Entrepreneurial Ventures – February 10, 2014

* Entrepreneurship and Digital Marketing – October 12, 2013

* Basic Life Support – June 22, 2013

*7 Habits of Highly Effective People - March 5, 2011

*Telephone Etiquette Seminar - July 26, 2010

*Customer Service Seminar - March 18, 2010

*1st Accounting and General Assembly - December 12, 2009

*5S of Good Housekeeping - December 9, 2009

*Personality Development - May 7, 2009

I hereby certify that the data contained, are true and correct to best of my knowledge. Richard F. Openiano

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