Customer Service Food Handler

SD

STARLINA DAVIS-FENDERSON

*********@*****.*** 217-***-**** Champaign, IL 61820

Summary

I have worked in a lot of different jobs, but my most recent I have been with food. I have my food handler certificate through the state of Illinois is valid for three years and I am looking for a position. That makes my needs as much as I can meet there.

Skills

• Inventory Rotation

• Cleanliness and Sanitation

• Register Operations

• Safe Food Handling Practices

• Equipment Use

• Point of Sale Systems Familiarity

• Safe Food Handling • Customer Engagement

• Workplace Safety

• Meat Cutting

• Preparing Food Items

• POS System Operation

• Cleaning and Sanitizing

Experience

Harvest Market Natural Foods Champaign, IL

Deli Associate

03/2023 - 06/2023

* Greeted customers, provided excellent customer service, and answered questions regarding deli products.

* Maintained cleanliness of deli area, including tables and counters.

* Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.

* Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.

* Prepared sandwiches according to customer specifications.

* Rotated product on shelves to ensure freshness and quality standards were met.

* Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.

* Calculated the cost of orders and accepted payment in cash or credit card format.

* Weighed portions accurately using scales for bulk items such as cheese or cold cuts.

* Adhered to company policies and procedures related to food handling processes.

* Checked expiration dates on packaged goods before placing them on display.

* Ensured that all food items were stored at appropriate temperatures according to health code standards.

* Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.

* Cleaned work areas regularly to maintain hygiene standards established by the company.

* Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.

* Maintained high level of professionalism while interacting with customers and coworkers alike.

* Completed orders by slicing, weighing, packaging and pricing meats and cheeses.

* Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Hardee's Restaurant Champaign, IL

Shift Leader

06/2016 - 12/2021

* Provided exceptional customer service and maintained a positive attitude throughout the shift.

* Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

* Monitored employee performance to ensure compliance with company policies and procedures.

* Assisted in training new employees on shift operations.

* Resolved customer complaints promptly and professionally.

* Maintained an organized work environment by delegating tasks to staff as needed.

* Confirmed accuracy of daily sales reports before submitting them to management for review.

* Verified that cash drawers contained correct amounts of money during opening and closing shifts.

* Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

* Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

* Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

* Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

* Supervised and led employees to maintain productivity and customer service levels.

* Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Walmart Champaign, IL

Greeter

07/2019 - 10/2020

* Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.

* Maintained knowledge of store layout to better assist customers with product location.

Taco Bell Champaign, IL

Line Cook

11/2016 - 11/2019

* Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

* Cleaned food preparation areas, cooking surfaces, and utensils.

* Stocked and restocked kitchen supplies as needed.

* Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

* Performed basic knife skills such as dicing onions or slicing meats.

Circle K Champaign, IL

Cashier

07/2015 - 12/2016

* Greeted customers and answered any questions they had about the store's products and services.

* Verified that customers were of legal age to purchase alcohol or tobacco products.

* Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• change prices on food and gas

* Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

* Issued receipts, refunds, credits or change due to customers.

* Stocked shelves with merchandise when needed.

* Processed returns and exchanges of merchandise in accordance with store policies.

* Balanced daily transactions on a computerized point-of-sale system.

Education and Training

University of Phoenix Tempe, AZ

Business

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