Tommie Harris

Greensboro, NC *****

ad473l@r.postjobfree.com

+1-781-***-****

To use my customer service sales and communication skills to effectively fill a lead direct to consumer position in your organization.

Work Experience

Senior Customer Service Specialist

Kontoor Brands - Greensboro, NC

December 2021 to Present

• Maintains effective communication with other CS reps, supervisors, customers, and sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/ or plan of action.

• Assists management with special projects as needed.

• SAP/ECP/CRM preferred

• Strong people skills/excellent communication skills (verbal and written)

• Ability to handle difficult and stressful situations in a professional manner and ability to work in a fast- paced ever-changing environment

Customer Service Associate/E-Commerce Lead

Centric Brands - Greensboro, NC

October 2018 to December 2021

· Work with SAP-ECP systems.

· Resolve customer complaints.

· Analyze e-commerce sales data, as requested.

· Prepare reports related to orders, allocation, and shipping.

· Manage email correspondence with business partners in Los Angeles and New York City.

Customer Service Associate/E-Commerce

Global Brands - Greensboro, NC

November 2017 to October 2018

· Managed a three-person team that allocated the proper resources to sales personnel.

· Trained and organized personnel to improve department structure.

· Developed and implemented an economic strategy to improve communication between our systems and the corporate website.

· Interpreted EDI purchase orders and other related issues. Lead Brand Representative

The Rockport Group - West Newton, MA

April 2017 to October 2017

· Mastered the daily processes within my assigned area, and applied that knowledge to improve output.

· Managed team of six call center agents and implemented a measurable process for completing Service Level Agreements (SLAs).

· Tracked and monitored incoming sales to Account Services.

· Trained team in proper customer service protocol.

· Analyzed incoming calls to ensure that calls were handled in a proper and precise manner. Customer Service Reprehensive

The Rockport Group - West Newton, MA

April 2016 to April 2017

· Kept operations running smoothly, resulting in reaching department targets.

· Learned business processes and applied that knowledge to maintain and facilitate navigating the structure in my work area.

· Assisted Customer Service (CS) leader to maintain smooth day-to-day operations.

· Accomplished tasks using various Microsoft Office applications. Education

Bachelor's degree in Business Administration

UNCG - Greensboro, NC

December 2021 to Present

Business Administration

Quincy College

2006 to 2007

Skills

• Effective communication

• SAP_ECP Order Management

• SAP_FMS Order Management

• Employee Training and Development

• Social Media Advertising and Promotion

• Customer Service

• Attentive to details Proficient In:

• MS Office Applications Tommie Burke Harris, Jr. Objective: To use my customer service sales and communication skills to effectively fill a lead direct to consumer position in your organization.

• Microsoft Excel

• Logistics

• Supply chain

• EDI

• E-Commerce

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