Aja Shell

Oakland, Ca *****

ad473g@r.postjobfree.com - 510-***-****

Professional Summary Im looking to use my skills of organization and customer service, to benefit the company’s productivity. EXPERIENCE OVERVIEW: -Customer service: meeting the needs of the customer in a friendly and efficient manner is my philosophy. A smile and a calm voice will change most situations. -Organization: to be effective in any position, I believe being organized is key. My goal is to always know what my duties are and organize them accordingly, also being mindful of other tasks that may arise during the day.

Work History Current Multi-Unit Restaurant Manager

High Flying Foods- Oakland Airport

• Oversee daily operations

• Develop new operations

• Staff relations, food preparation and quality, customer relations, restaurant maintenance, inventory management

• Daily safe balancing and deposits

• Lead in training, development and communication in team members

• General clerical, scheduling, onboarding, timecards 08/18 to Current Bar Manager

Complex - Oakland, CA

• Close out cash register and prepare report at closing

• Create effective employee schedules maintaining coverage at peak times and minimizing labor costs

• Maximized customer service by training staff, overseeing operations and resolving issues

• Keep alcohol well stocked and organized to meet drink demands

• Recruiting, hiring and training staff on practices, standards and productivity strategies

• Booking talent based on trends within certain demographics

• Social media marketing

09/219 to 10/22 Bar Lead

The Gallery Art Bar - Oakland, CA

• Poured and prepared mixed drinks for 200+ customers daily

• Upload daily specials and promos to social media

• Create and maintain drinks themes based on time of year

• Increased bar revenue through innovative promotional concepts

• Inventory, Scheduling, Payroll

01/16 to 08/16 Leasing Agent

Bethlehem Towers - Santa Rosa, CA

• Toured property with prospective tenants and provided information on key features

• Performed background, reference and credit checks for screening process

• Scheduled contractors to complete necessary work on vacant and occupied units

• Monthly collections

• Completed move out inspections and deposit returns 06/13 to 01/16 Office Administrator

Classic Gymnastics - Tracy, CA

• Interacted with customers via phone, email and in-person

• Multi-line phone system, routing calls, delivering messages to staff and greeting guests

• Coordinated communications, financial processing, registration, record keeping

• Verified employee time cards to prepare accurate weekly payroll

• Filing, organizing, stocking

Education

2015 Associate of Arts: General Education

Laney College - Oakland, CA

2012 High School Diploma

John C. Kimball High School - Tracy, CA

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