COURTNEY JOHNSON

FAYETTEVILLE. NC 703-***-**** ad4733@r.postjobfree.com

OBJECTIVE

Detailed-oriented professional looking to use my skills and passion for patients to transition into a rewarding career in medical administration. Eager to apply my strong analytical and problem-solving abilities to contribute to assisting patients and provide amazing customer service.

EXPERIENCE

LEAD PATIENT TRAY/FOOD SERVICE WORKER

Womack Army Medical Center Fort Liberty, NC

2020 – PRESENT

Handles patient meal service orders in person or by phone.

Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team.

Takes whatever action necessary, within authority, to maximize patient satisfaction with meal service.

Retrieves computerized information to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery.

Identifies discrepancies between the prescribed diets and the food items designated on the menu, tray ticket or by the patient preferences. Reports discrepancies to a supervisor or dietitian.

Gives guidance to lower-graded employees when they are unfamiliarly with servicing appropriate items for a modified diet and when there is no tray ticket or other guidance.

Demonstrates professionalism through continued courtesy, customer service, and employee teamwork. Accounts for leftovers and complete cook worksheets, as appropriate.

Stocks, organizes, sets up, cleans, and maintains the work area prior to, during, and after scheduled hours of operation.

Prepare individual and bulk nourishments and supplemental foods and beverages for patients.

Follow directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques.

Determine the quantities of ingredients needed to prepare required yield.

Make conversions between the metric system to the standard system.

Take nourishment inventories, stocking using first in-first out procedures, replacing expired items.

Take and record all temperature of food and food storage areas such as

refrigerators and freezers

Place food trays over food warmers for immediate service or store them in

refrigerated storage cabinets.

Schedule shift staff, train new employees, interview and make recommendations for new applicants.

Establish deadlines and priorities on the basis of general work schedules and methods and policies established by higher levels of supervision.

Complete and turn in all meal service and regulatory paperwork in a timely manner.

PATIENT TRAY/FOOD SERVICE WORKER

Womack Army Medical Center Fort Liberty, NC

2019 – 2020

Return soiled trays and dishes to the dish room.

Performs heavy-duty cleaning tasks throughout the food service and related areas.

Unloads food/tray delivery carts.

Moves garbage cans when collecting and transferring trash from the work area to the disposal area.

Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes.

Deliver meal trays to the patients' bedsides and report the patients' comments and complaints to the supervisor or dietitian.

Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities.

Set up assigned station with the correct supplies and food items.

Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates.

Break down and clean the station when assigned.

Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary.

FRONT DESK MANAGER

LANDMARK INN

2009 – 2011

Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis.

Assigns guest room, accepts payment, gives receipt and room keys.

Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations.

Provides information on the various hotel services, programs, offerings, and local points of interest.

Answers guest inquiries on the general lodging layout, parking, and room features.

Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.

Performs all related clerical tasks- scheduling, canceling, preparing for visits, checking eligibility.

As operations require, manages departments and direct staff in accordance with policies, procedures and other regulatory guidance and internal controls.

US JOURNEYMAN

US AIRFORCE

2002 – 2007

Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis.

Provides information on the various hotel services, programs, offerings, and local points of interest.

Answers guest inquiries on the general lodging layout, parking, and room features.

Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors.

Clean and sanitize work areas, equipment, utensils, dishes, or silverware

Performs all related clerical tasks

Communicate recommended adjustments to production, ingredient, recipe, menu, or processes for improvement of operations and outcomes to leadership..

EDUCATION/CERTIFICATION

CYBERSECURITY MYCOMPUTERCAREER.COM

GPA 3.5

CERTIFICATION: COMPTIA A

SKILLS

Microsoft Office

Communication skills and Adaptability

Leadership and Staff Development

Detail oriented and time management

Contact this candidate