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Customer Service Project Manager

Location:
Cary, NC
Salary:
$40,000
Posted:
April 23, 2024

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Resume:

KELLY SADLER

804-***-**** • ad472x@r.postjobfree.com • Cary, NC 27519 • https://www.linkedin.com/in/kelly-sadler/

CAREER OBJECTIVE

I am a highly motivated Customer Service Agent with excellent communication skills and a passion for assisting others. Dedicated to providing exceptional customer experiences and resolving inquiries efficiently. Proven ability to thrive in fast-paced environments while maintaining a focus on quality service. Seeking to leverage strong interpersonal skills and multitasking abilities to contribute to a dynamic customer service team.

COMPETENCIES & SKILLS

Organizational Development Employee Relations Interpersonal Skills Strategic Thinker

Human Capital Development Succession Planning Project Manager Experienced Researcher

HR Leadership & Recruiting Conflict Resolution Teamwork Effective Communication

Researcher & Analytics Lifelong Learner Tech Savvy Performance Management

TECHNICAL SKILLS / CERTIFICATIONS:

Microsoft Office: Word-Excel-Outlook-PowerPoint

Google: Educator Level 1 & Level 2 Certified

Society of Human Resources Management SHRM-CP- In progress

WORK EXPERIENCE

North Carolina Cyber Academy Jan '20 - Present

Professional Licensed School Counselor Cary, NC

Developing, designing, implementing, managing and delivering school guidance and counseling programs for 1000 students that improved student outcomes for college placement.

Works with students in individual, small group and classroom settings to create academic plans for their education and to plan for college and a successful career after graduation.

Analyze student performance in class and identify sources of problems.

Assist students with developing plans for their academic career that corresponds with their skills and interests.

Lead coordination and implementation of testing program for students, Annual Career Awareness Breakfast, Annual Health and Career Awareness Fair, Peer/Teacher/Parent Mediation Program for district, Peer Tutoring Program, and any other school-related events and functions.

Oversees and fulfills a guidance program designed to allow students to voice concerns without fear of punishment or judgment.

Facilitates and leads crisis intervention and prevention programs.

Facilitates communication between parents, Teachers, administrators and students about behavior and academic problems.

Create data-driven goals and strategies that are aligned with school improvement plans to improve student achievement and learning.

Works collaboratively with school staff to create a positive learning community.

Provided consultation to administrators in the selection of professional development for the school staff that meets the needs of students and academic staff to foster professional growth.

Works with students in individual, small group and classroom settings to create academic plans for their education and to plan for college and a successful career after graduation.

Forbes Law Office Aug '95 – Sept ‘23

Paralegal Hampton, VA

Developed strategies for research and investigation of parties and real properties in all phases of lead paint and asbestos actions

Developed checklists, form letters, and summary statements for the request and review of documents in all firm matters

Assisted two attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery

Maintained calendar of appointments, depositions, hearings and meetings

Researched case materials to prepare for settlement negotiation

Composed interrogatories, requests for production, motions, memorandums, deposition outlines, and privilege logs, receiving 99% positive partner reviews

Shared responsibilities to answer the phones for all lawyers in the practice and route calls where they needed to go while also taking detailed messages when necessary.

Leechburg Area School District Aug '03 – Jul ‘19

Professional Licensed School Counselor Leechburg, PA

Collaborates with students in one-on-one sessions to develop personalized academic plans

Facilitates small group discussions to explore career options and plan for post-graduation success

Assists in classroom settings to integrate college and career readiness into daily lessons

Provide individual and small group counseling for various personal and mental health concerns.

EDUCATION

Master of Education Indiana University of Pennsylvania Indiana, Pennsylvania Dec '01

Education & School Counseling/Sociology 3.9 GPA

Bachelor of Applied Science Ferrum College Ferrum, Virginia May '99

Psychology 3.7 GPA



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