DERLY ALEJANDRA MARTIN

SUMMARY

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. EXPERIENCE

Immigration Analyst, 08/2023 - 02/2024

Immigration Solutions - Norcross, Georgia

Assistant Human Resources Officer, 05/2022 - 08/2023 Louis Vuitton-moet-hennessy Group, Lvmh - Atlanta, GA CONTACT

Address: Grayson, Georgia 30017

Phone: 786-***-****

Email: ad472a@r.postjobfree.com

Researched changes in laws and regulations related to immigration SKILLS policies and procedures.

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Performed detailed review of clients' documentation and records in order to verify accuracy and completeness.

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Analyzed complex cases involving multiple family members, with different statuses, to ensure compliance with government regulations.

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Provided counsel on legal matters pertaining to the acquisition of visas, green cards, citizenship, and other forms of naturalization.

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Drafted petitions for various types of immigrant visa applications such as employment-based visas and family-based visas.

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Reviewed evidence submitted by applicants for naturalization or citizenship applications prior to submitting them for adjudication by USCIS officers.

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Advised employers regarding proper filing procedures when sponsoring foreign nationals for work authorization.

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Processed applications filed by individuals seeking refugee status due to persecution based on race, religion, nationality, political opinion.

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Developed and maintained records of employee performance, attendance, and benefits.

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Assisted in recruiting new employees by screening resumes and conducting interviews.

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• Drafted job descriptions for various positions within the organization.

• Presentation abilities

• Document Preparation

• Data organization

• Application processing

• Management

• Driving business growth

• Leadership development

Retail Sales Supervisor, 11/2019 - 05/2022

Armani Exchange - Atlanta, Georgia

Spa Attendant, 12/2014 - 02/2017

EDITION Hotels - Miami Beach, FL

Provided administrative support to the Human Resources department by performing tasks such as filing documents, preparing reports, scheduling meetings, and responding to inquiries.

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Maintained up-to-date knowledge of government regulations related to human resources management.

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Reviewed applications for completeness and accuracy before forwarding them on to hiring managers for consideration.

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Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.

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Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

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Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

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Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

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Provided in-depth information on product features so customers could make educated buying decisions.

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Improved profitability by executing daily, weekly and monthly floor plan changes.

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Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

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Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

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Enhanced sales by implementing merchandising and promotional improvements.

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• Demonstrated knowledge of audit and compliance standards.

• Increased store sales by cross-selling complementary items.

• Built talented and successful team that increased department sales. Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.

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Collected soiled linens from treatment rooms and restocked closets and bathrooms.

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Performed receptionist functions such as appointment scheduling and spa tours.

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• Instructed guests on safety procedures and spa policies.

• Assisted spa technicians with room set-up.

Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.

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Managed beginning and end-of-day procedures, as well as shift changes and special projects.

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EDUCATION AND TRAINING

Master of Laws, 01/2011

University Catolic Andres Bello - Caracas

LANGUAGES

Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.

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Welcomed, greeted and interacted with members and guests and verified proper equipment operation.

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Reported required maintenance or repairs to management and maintained supply inventory.

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Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

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Spanish:

Native/ Bilingual

English:

Professional

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