Administrative Assistant Quality Assurance

DEBORAH M. PAPALIA

**** ****** ******

TRENTON, MI 48183

Phone 734-***-****

*************@*****.***

PROFESSIONAL EXPERIENCE

ITC Holdings, Inc

Belleville, MI

Contracted through:

Utility Line Construction Services (ULCS)

April, 2016- present

Powerline Supply

July 2012-April 2016

Inventory Clerk (Contractor) July 2012-Present

Receive incoming material into Oracle PeopleSoft

Coordinate material needs with Field Supervisors to ensure timely shipments

Coordinate with all warehouses and customers to meet their material needs

Schedule outgoing orders in Work Management System (WMS) to meet customer needs

Prepare all outgoing shipping and transfer documents

Create weekly inventory cycle count documents

Enter and reconcile each cycle count event

Work with accounting during internal and external audits

Michigan Home HealthCare, Inc.

Trenton, MI

Administrative Assistant October 2008 - August 2011

Process intake of new customers including eligibility verification

Complete data entry of all patient information using Healthcare Synergy, CMS, Deyta and Ivans systems

Calculate and prepare payroll

Communicate with new and existing insurance companies

Order office supplies, marketing materials

Bill and track private duty clients

Lead continuous improvement initiatives

Yamato International Corporation

Woodhaven, MI

Quality Assurance/Customer Service Assistant October 2007-October 2008

Develop a quality assurance program and ensure quality standards are in place

Track and report monthly quality defects in order to ensure achievement of company quality objectives

Input daily sales

Assist with customer requests and shipments

Papalia Family Chiropractic

Trenton, MI

Public Relations/Office Manager August 2004 – October 2007

Set up exhibits in various forms to educate the public

Speak to patients regarding their specific needs and assist as needed

Schedule appointments

Interview potential personnel

Administer billing / insurance verification

Nishikawa Standard Company

Novi, MI

Sales Administrative Assistant February 1997 - August 2004

Provide administrative support to Sales Department & Management

Assist in cost control with sales budget

Host and guide external quality audits

Assist in writing procedures and policy manual revisions

EDUCATION

University of Phoenix 2002-2003

Various business classes

Riverview Community High School 1981-1984

Riverview, MI

High School Diploma

OTHER TRAINING/ CERTIFICATES

-1997 QS-9000 Advanced Internal Quality Auditor

-1998 Advanced Excel

-1999 Advanced PowerPoint

-2004 Franklin Covey – “The 7 Habits of Highly Effective People”

REFERENCES AVAILABLE UPON REQUEST.

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