General Manager Accounts Payable
Resume:
Margaret Taylor
*** ****** ******, ******, ** United States, 01851
***********@*****.***
Professional summary
Hotel Task Force Consultant and General Manager with over 11 years of experience in the hospitality industry, demonstrating a proven track record of elevating guest satisfaction and operational efficiency across multiple prestigious properties. Skilled in full-circle hiring processes, training new employees across various departments, and proficient in financial management including payroll, accounts payable/receivable, and P&L reports. Adept at implementing innovative service standards and fostering team unity, significantly enhancing property performance and guest experience. Employment history
TSE Solutions Hotel Task Force Consultant Various Jan 2023 - Apr 2024
• Hotel Task Force Consultant
• Travel to varies Hilton and IHG properties for assist hotels without executive level managers.
• Elevated guest satisfaction by 20% through strategic leadership at various Hilton and IHG properties, filling executive gaps.
• Boosted operational efficiency by providing expert management support to Hilton and IHG hotels lacking executive leadership.
• Introduced new service standards, enhancing guest experience across multiple Hilton and IHG locations as a roving consultant.
• Ensured seamless hotel operations by meticulously stepping in for absent executives at various prestigious properties.
• Fostered team unity and bridged leadership gaps at Hilton and IHG hotels, enhancing property performance and guest satisfaction.
•
Hampton Inn by Hilton Middletown, New York General Manager Middletown, New York Aug 2021 - Dec 2022
Promoted to General Manager
Full Circle Hiring Process
Train New Employees in Front Desk, Housekeeping, and Food and Beverage Meet Guest Requests and solve any issues that may arise Payroll using Timeco and EngagePEO
Accounts Payable
Accounts Receivable
P&L Reports
M3
Hampton Inn by Hilton Middletown and Courtyard by Marriott Assistant General Manager Middletown, New York
Nov 2020 - Aug 2021
Promoted to Assistant General Manager
Full Circle Hiring Process
Train New Employees in Front Desk, Housekeeping, and Food and Beverage Maintain Communication between departments and ownership Meet Guest Requests and solve any issues that may arise Payroll using Kronos
Accounts Payable
Corporate Sales LNRS
Delphi FDC
Profitsage/ Profitsword
Hampton Inn by Hilton Middletown, New York Night Auditor Middletown, New York Aug 2018 - Nov 2020
Night Auditor
Assist Guests with both check in and check out
Process Payments
Assist Guests with creating and canceling Reservations Meet Guest Requests and solve any issues that may arise Answer phones and transfer to the appropriate Department Holiday Inn Express & Suites Chester, New York Executive Housekeeper Aug 2018 - Nov 2020
• Promoted to Executive Housekeeper
• Assign rooms to attendants
• Inspect rooms to standard
• Clean rooms or do laundry as needed
• Inventory Management
Holiday Inn Express & Suites Chester, New York Night Auditor Mar 2014 - Aug 2018
• Assist Guests with both check in and check out
• Process Payments
• Assist Guests with creating and canceling Reservations
• Meet Guest Requests and solve any issues that may arise
• Answer phones and transfer to the appropriate department Hampton Inn Milford, PA Front Desk Agent
Jun 2013 - Mar 2014
• Front Desk Agent
• Assist Guests with both check in and check out
• Process Payments
• Assist Guests with creating and canceling Reservations
• Meet Guest Requests and solve any issues that may arise
• Answer phones and transfer to the appropriate department Education
Tiffin University, Tiffin, Ohio MBA International Business Mansfield University, Mansfield, PA B.A French
Cornell University, Cornell, NY Certification Revenue Management Skills
ADP, Workforce, Kronos, Ultipro, M3, Delphi, ONQ, Opera, Profitsword. Languages
French (Highly proficient)
Links
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