Margaret Taylor

*** ****** ******, ******, ** United States, 01851

845-***-****

ad46zu@r.postjobfree.com

Professional summary

Hotel Task Force Consultant and General Manager with over 11 years of experience in the hospitality industry, demonstrating a proven track record of elevating guest satisfaction and operational efficiency across multiple prestigious properties. Skilled in full-circle hiring processes, training new employees across various departments, and proficient in financial management including payroll, accounts payable/receivable, and P&L reports. Adept at implementing innovative service standards and fostering team unity, significantly enhancing property performance and guest experience. Employment history

TSE Solutions Hotel Task Force Consultant Various Jan 2023 - Apr 2024

• Hotel Task Force Consultant

• Travel to varies Hilton and IHG properties for assist hotels without executive level managers.

• Elevated guest satisfaction by 20% through strategic leadership at various Hilton and IHG properties, filling executive gaps.

• Boosted operational efficiency by providing expert management support to Hilton and IHG hotels lacking executive leadership.

• Introduced new service standards, enhancing guest experience across multiple Hilton and IHG locations as a roving consultant.

• Ensured seamless hotel operations by meticulously stepping in for absent executives at various prestigious properties.

• Fostered team unity and bridged leadership gaps at Hilton and IHG hotels, enhancing property performance and guest satisfaction.

•

Hampton Inn by Hilton Middletown, New York General Manager Middletown, New York Aug 2021 - Dec 2022

Promoted to General Manager

Full Circle Hiring Process

Train New Employees in Front Desk, Housekeeping, and Food and Beverage Meet Guest Requests and solve any issues that may arise Payroll using Timeco and EngagePEO

Accounts Payable

Accounts Receivable

P&L Reports

M3

Hampton Inn by Hilton Middletown and Courtyard by Marriott Assistant General Manager Middletown, New York

Nov 2020 - Aug 2021

Promoted to Assistant General Manager

Full Circle Hiring Process

Train New Employees in Front Desk, Housekeeping, and Food and Beverage Maintain Communication between departments and ownership Meet Guest Requests and solve any issues that may arise Payroll using Kronos

Accounts Payable

Corporate Sales LNRS

Delphi FDC

Profitsage/ Profitsword

Hampton Inn by Hilton Middletown, New York Night Auditor Middletown, New York Aug 2018 - Nov 2020

Night Auditor

Assist Guests with both check in and check out

Process Payments

Assist Guests with creating and canceling Reservations Meet Guest Requests and solve any issues that may arise Answer phones and transfer to the appropriate Department Holiday Inn Express & Suites Chester, New York Executive Housekeeper Aug 2018 - Nov 2020

• Promoted to Executive Housekeeper

• Assign rooms to attendants

• Inspect rooms to standard

• Clean rooms or do laundry as needed

• Inventory Management

Holiday Inn Express & Suites Chester, New York Night Auditor Mar 2014 - Aug 2018

• Assist Guests with both check in and check out

• Process Payments

• Assist Guests with creating and canceling Reservations

• Meet Guest Requests and solve any issues that may arise

• Answer phones and transfer to the appropriate department Hampton Inn Milford, PA Front Desk Agent

Jun 2013 - Mar 2014

• Front Desk Agent

• Assist Guests with both check in and check out

• Process Payments

• Assist Guests with creating and canceling Reservations

• Meet Guest Requests and solve any issues that may arise

• Answer phones and transfer to the appropriate department Education

Tiffin University, Tiffin, Ohio MBA International Business Mansfield University, Mansfield, PA B.A French

Cornell University, Cornell, NY Certification Revenue Management Skills

ADP, Workforce, Kronos, Ultipro, M3, Delphi, ONQ, Opera, Profitsword. Languages

French (Highly proficient)

Links

Linkedin

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