Grelika White

Union City, GA *****

ad46y9@r.postjobfree.com

+1-678-***-****

Cross-functional communicator easily interfaces with high- profile staff, vendors, and customers. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.

• Extensive background in B2B collections, customer service and credit including experience in employee recruitment and retention, staff development, mediation, conflict resolution policies development.

• Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

• Proficient with reconciliations.

• Ensures all incoming payments are received and processed on time and accurately. Work Experience

AR Analyst

SEI Group, Inc. - Doraville, GA

August 2023 to April 2024

SEIoffers a comprehensive portfolio of insulation and building products and installation services.

• Monitor assigned accounts for non-payments, delayed payments or irregularities.

• Generate and send invoices and or statements.

• Perform account reconciliations.

• Follow up with collecting and allocating payments.

• Track and analyze customer accounts.

• Investigate and resolve customer queries.

• Process credit card payments.

Credit Coordinator

coyote logistics - Alpharetta, Georgia

January 2022 to December 2023

Coyote is a leading global third-party logistics provider, matching shippers and carriers with supply chain solutions including over 10,000 shipments.

· Maintains and organizes department files and documents the department shared drive.

· Ensures meeting minutes other credit related documents are property stored and saved in the share drive.

· Managing the LC renewal process

· Investigates and resolves customer complaints regarding misapplied or incorrect payments and late fees and applies appropriate debit/credit to customer account.

· Proactive Portfolio Account Management (invoice to collection activities) -- to include accounts receivable collections, claims identification, resolution, credit card, offsetting, overpayment, duplicate deductions, write-offs (based on approved limits), customer chargebacks and all other discrepancies that occur on customer invoices.

· All the above done in accordance with JJHCS policies and procedures Corporate Auditing guidelines.

· Responsible for the day-to-day activities in treasury functions to meet the financial obligations of the organization.

· Performs all Customer File Maintenance including adding new accounts, term changes, address updates, tax codes and sales territory changes.

· Maintains customer files utilizing document management system and hard copy filing.

· Daily Management of all Pre-Pay customers, pricing loads placing orders

· Review Credit Application and Credit Report via DNB or Ansonia to determine credit eligibility.

· Enter completed Credit Evaluations’ data.

DS Services of america - Atlanta, Georgia

January 2010 to December 2021

Provides delivery of various, office break room supplies for small and mid-sized/large companies.

· Refund Specialist, 2018 to 2021

· Develops system to account for financial transactions by establishing a chart of accounts.

· Research refund status received/ not received.

· Research and reissue refunds.

· Create and distribute manual refund(s).

· Manually create Credit/Debit transactions when necessary.

· Balances subsidiary accounts by reconciling entries.

· Maintains historical records by filing documents.

· Prepares financial reports by collecting, analyzing, and summarizing account information and trends weekly.

· Complies with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements.

· Filing reports; advising management on needed actions.

· Contributes to team effort by accomplishing related results as needed.

· Manage all customer refund inquiries via phone, and emails inner and outer office. HOD-DSD Analyst

January 2015 to December 2018

· Retrieving payments from lockbox.

· Handling of monthly aging portfolio of 1+ million plus dollars.

· Aging reports, ensuring that all invoices are paid, and past due receivables are investigated.

· Weekly and monthly billing; research and resolve disputed receivables, double billings, short pays, etc.

· Use of Pivot tables for reporting.

· Reconciles accounts receivable ledgers to the general ledger, credit memos, and check deposits.

· Building and scheduling of new retail customer locations.

· Handling of a retail portfolio consisting of 600+ accounts Third Party Finance Analyst

January 2011 to December 2014

· Manage 3rd Party portfolio.

· Special bill customers.

· Provide customer service.

· Correct invoices to ensure customers are billed properly.

· Credit / Debits / Adjustments.

· Retain customers (problem solving).

Customer Service / Collections

January 2010 to December 2011

· Providing billing support, complaints, and other general account inquiries with the highest degree of courtesy and

· professionalism to resolve issues with one call resolution.

· Offering alternative solutions with the objective of retaining customer's business.

· Receive and manage incoming calls, make outbound calls, account additions, pricing maintenance, placing orders.

· billing, reconciliations, collections, account restructuring and analysis for key accounts.

· Managed HOD Retail accounts providing customer service, placing orders, setting up accounts and resolve customer.

· Administering business transactions and activation of new accounts.

· Provide additional customer service support such as billing invoices, delivery receipts, and service request.

· Resolve Key/National Account billing problems and make necessary account changes at the customer level.

· Perform root cause analysis and continuous improvement of issues driving deductions, including.

· preparation and ongoing analysis of tracking spreadsheets and follow-up of improvement of identified activities.

Prepare and Present reports to leadership with recommendations for actions. Grelika White

Professional Experience (continued)

Customer Service Representative

Tele Tech. - Georgia

January 2009 to December 2010

· Answering critical customer questions and solving pressing concerns by troubleshooting technical issues

· Up selling products and services and assisting with billing and other back-office processes

· Increasing sales to improve customer satisfaction and strengthen overall brand identity.

· Responding to online communications and handling sales calls

· Effectively and efficiently handling customer transactions in real time.

· Gathering, entering and confirming customer information, answering questions, resolving issues, and providing exceptional customer care.

Education

Bachelor of Arts in Real Estate Studies

Ashford university - CA

January 2016 to December 2016

Bachelor of Art in Real Estate Studies

ASHFORD UNIVERSITY - CA

January 2016 to December 2016

Human Resources Management

Skills

• Handling of 600+ collection accts

• Performance Management

• Staff Training

• Organizational project and time

• Orientation & On-Boarding

• AS400, Various Banking systems

• Training & Development

• MS Office (Word, Excel (pivot tables), PowerPoint, Access, Outlook)

• Budget administration

• Bazooka

• Alternative Dispute Resolution (ADR)

• Management reporting

• Service Now

• Oracle R12

• Business 2 Business collections

• Oracle R12

• Customer Resolution

• Document management systems

• Credit analysis

• Account analysis

• Root cause analysis

• Account reconciliation

• Accounting

• Portfolio management

• Accounts payable

• Accounts Receivable

• General Ledger Accounting

• Journal Entries

• Negotiation

• Organizational skills

Assessments

Front desk agent (hotel) — Proficient

February 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Proficient

February 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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