Retail Shop Manager

+233********* ad46xy@r.postjobfree.com LinkedIn/Portfolio Accra

FELIX MILLO

AWELLIMBILLA

EXPERIENCE

Retail Shop Manager 10/2022 - 11/2023

Melcom Ghana Limited Accra (Melcom Evita

and Melcom

Dansoman)

Delivered excellent customer service by addressing and resolving customer inquiries and complaints

Kept orderly and accurate accounting records by monitoring sales documentation Trained team members in successful strategies to meet operational and sales targets

Mentored team members to enhance professional development and accountability in the workplace

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets

Maintained a safe working environment by enforcing adherence to safety and security protocols

Implemented store policies and procedures to remain compliant with corporate guidelines

Managed inventory control, cash control, and store opening and closing procedures

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Interacted well with customers to build connections and nurture relationships Scheduled employees for shifts, taking into account customer traffic and employee strengths

Supervised the creation of exciting merchandise displays to catch the attention of store customers

Reported issues to higher management with great detail Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Trained and guided team members to maintain high productivity and performance metrics

Trained new employees on proper protocols and customer service standards Tracked employee attendance and punctuality, addressing repeated problems quickly to prevent long-term habits

Developed new promotional campaigns to attract new customers Monitored daily cash discrepancies, inventory shrinkage, and drive-off Implemented innovative programs to increase employee loyalty and reduce turnover

Assistant Shop Manager 03/2021 - 10/2022

Melcom Limited Hohoe Branch

Ensuring correct price tagging

Ensuring discipline at the floor level

Training team on customer service

Assisting the shop manager in decision making

Taking proper care of signages in and outside the building Outsource Auditor 01/2020 - 02/2021

Melcom Limited All Melcom Shops

Followed established auditing processes to meet internal and regulatory requirements

Analyzed data and findings to prepare reports detailing financial information Quarterly Inventory check on shop managers

SUMMARY

Strong leader and problem-solver

dedicated to streamlining operations

to decrease costs and promote

organizational efficiency. Uses

independent decision-making skills

and sound judgment to positively

impact company success.

Collaborative leader with dedication

to partnering with coworkers to

promote engaged, empowering work

culture. Enthusiastic management

professional with demonstrated

success supervising staff and

building teams. Proven history of

achieving sales goals by monitoring

employee performance and coaching

staff on effective sales methods.

Skilled in solving complicated issues

and making proactive operational

changes.Dedicated to applying

training, monitoring and morale-

building abilities to enhance

employee engagement and boost

performance. Willingness to take on

added responsibilities to meet team

goals. Detail-oriented team player

with strong organizational skills.

SKILLS

POS Systems Product Knowledge

Strategic Planning Team Building

Team Leadership

Visual merchandising

Inventory Control Cashiering

Customer service management

Business growth initiatives

Budget Control

Team work and collaboration

Store Operations Attention to detail

ACHIEVEMENTS

Best Performer, Petty Cash

Management

It made me stand out unique

among my colleague managers

Best Performing Store,

Shrinkage control

It was a great honour to add

value to my company.

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EXPERIENCE

CEO 02/2017 - 09/2019

The Laundry Lounge Accra- Amasaman

Developed key operational initiatives to drive and maintain substantial business growth

Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress

Negotiated terms of business acquisitions to increase business base and solidify market presence

Established foundational processes for business operations Oversaw business-wide changes to modernize procedures and organization Manager 06/2015 - 10/2016

Bf Petroleum/ Ayanseba Enterprise Zebilla-Bawku West Day to Day running of the fuel station

Managed and motivated employees to be productive and engaged in work Accomplished multiple tasks within established timeframes(Thus) Making sure banking is done on time, finding new customers at the bus stations, solving customer complaints etc

Running promotions for customers in order to maximize sales over my competitors Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

EDUCATION

Wassce(Senior High School) 09/2012 - 06/2015

Bolgatanga Senior High School

Higher National Diploma( Marketing ) 11/2016 - 12/2019 Accra Polytechnic

LANGUAGES

English Native

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