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Customer Service Cost Control

Location:
Saskatoon, SK, Canada
Posted:
April 22, 2024

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Resume:

Eva Marie L. Diego, MBA Mobile: 306-***-**** ad46x9@r.postjobfree.com

Executive Summary:

An ambitious and enthusiastic business professional dedicated to providing outstanding customer service and cost control. Detail-oriented with a commitment to accuracy in processing a high volume of purchase orders. Excels in multi-tasking and prioritizing work assignments. Creative thinker focused on bottom-line results and contributing to procurement cost-reduction initiatives. Enthusiastic team player with a passion for establishing positive work environments.

Professional Experiences:

Purchasing Head, University of Cebu Inc.

2018 – January 31, 2024

● Established a system for proper canvassing and purchasing of materials and services.

● Oversaw Purchasing Staff of all campuses, ensuring honesty, punctuality, efficiency, and conduct of work.

● Reviewed documents for supplier accreditation and continuously scouted for better sources of materials and services.

● Monitored purchase requests and managed urgent matters.

● Implemented various duties related to acquiring items. Purchaser Officer, Ng Kha Development Corporation

2014 - 2018

● Conducted canvassing for IT products and managed purchases of local and import products.

● Evaluated and checked sales orders before issuing purchase orders.

● Facilitated concerns in the purchasing department and warehouse. Purchasing Officer, Mehitabel Inc.

2011 – 2014

● Processed all purchase orders for importation and subcontractors.

● Expedited shipments to prevent unscheduled manufacturing downtime.

● Obtained quotations, negotiated for the best price, and ensured prompt delivery.

● Collaborated with accounting personnel to resolve invoice discrepancies and overdue accounts.

● Handled processing of permits for imports and addressed any raw materials-related quality issues. Purchasing Supervisor (Logistics Dept.), Gillamac’s Marketing Inc. 2006 - 2011

● Located and organized supply sources in the global market, building sound relationships with vendors and suppliers.

● Led procurement and sourcing efforts to search for new product supply channels, implementing cost savings at all levels.

● Managed vendor list and evaluated best suppliers for production.

● Estimated and analyzed delivery and production time for future availability and needs.

● Represented the firm in the market while purchasing materials and negotiated with suppliers for the best purchase cost.

● Maintained books of accounts for all purchase information.

● Conducted market research for new products and costs, fostering long-term supplier relationships.

Purchasing Staff / Purchasing Officer, Gillamac’s Marketing Inc. 2005 - 2006

● Conducted price canvassing for office supplies and fixed assets (non-trade).

● Prepared and followed up on purchase orders with suppliers.

● Matched invoices against purchase orders to ensure accuracy before payment processing.

● Mailed hardcopy purchase orders to branches.

● Maintained procurement files.

Inventory Clerk (Oclar Warehouse / Affiliate), Gillamac’s Marketing Inc. 2004 - 2005

● Handled day-to-day inventory control and stock disbursement.

● Verified supplier deliveries against purchase orders for accuracy.

● Distributed stocks to branches through shipment if outside Cebu.

● Initiated purchase orders for items below inventory levels.

● Maintained stockroom cleanliness.

Account Executive / Customer Service Representative, Gillamac Internet Access 2003 to 2004

● Managed client relationships, exceeding sales goals, and providing customer service.

● Conducted informative sales presentations and provided marketing materials.

● Monitored stock levels for replenishment.

● Assisted customers through telephone conversations. Account Executive / Customer Service Representative, Wave Interactive Inc, 2002 - 2003

● Managed client relationships, exceeding sales goals, and providing customer service.

● Conducted informative sales presentations and provided marketing materials.

● Monitored stock levels for replenishment.

● Assisted customers through telephone conversations. Education:

● Certified Caregiver (January 2023)

● Master in Business Administration (October 2016)

● Bachelor of Science in Commerce major in Management Accounting (March 2011) Technical Skills and Training:

● Microsoft Office (Word, Excel, PowerPoint)

● System Application Program (SAP)

● Netsuite System



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