Nicholas Rybacki

Thompson, CT *****

ad46ww@r.postjobfree.com

+1-860-***-****

Authorized to work in the US for any employer

Work Experience

Customer Account Manager

Loos & Co. - Pomfret, CT

May 2023 to Present

As a inside sales support I act as the liaison between customers and the company, working with management and the sales team to provide internally focused support activities. This includes entering, managing, and following up on customer orders, helping to define customer order and product requirements, providing product information. I help resolve product or service problems by clarifying the customer's complaints and following up to ensure resolution. Essential Job Functions

• Reviews, verifies and processes sales orders including credit information. Communicates frequently with internal and external customers regarding production conditions. Identifies and utilizes appropriate channels of communication and coordinates with internal and external customers regarding order status, ship dates or revisions, availability, acceptable substitutions, back orders and the like. Performs complex administrative/sales coordination activities associated with receipt, scheduling, ordering and processing of sales procedures. Ascertains related data as to ship to, bill to, quantity, delivery, routing, billing and the like, when needed.

• Reviews, generates and monitors documentation for content, accuracy, dates, configuration and descriptions. Compiles, completes and maintains associated records, documents and logs. Produces various reports to monitor production, sale, and shipment of products and to provide proper level of internal accountability.

• Reviews customer problems and initiates standard action for repair or replacement, and returns, which includes working with manufacturing, engineering, quality, and accounting to identify problem areas and assist in providing options and resolutions, as necessary. Interfaces with and communicates to internal and external customers on miscues (delayed shipments, shortage of materials, etc.) and explains circumstances.

Service Advisor/Writer

Bertera Auto Group - Auburn, MA

August 2022 to May 2023

Greet customers

Check in vehicles

Recommendation of services to vehicles

Follow up and constant communication through the process. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Energy Consultant

Trinity Solar - Thompson, CT

July 2022 to September 2022

Go door to door and talk with Homeowners about state mandated program for energy, and help convert home to renewable energy. Work with Homeowner from beginning to end of process and even past the end for all future needs. Breakdown Electric bill for Homeowners and show what they are truly paying for. Answer any and all questions that they may have. Present best option to homeowner to help them and there family.

Assistant Manager

Verizon Wireless - A Wireless Premium Retailer - Putnam, CT February 2017 to July 2022

Work directly with customers to help with all there wireless needs. Following all company polices and procedures. While also delivering the best experience possible. Core Duties and Responsibilities

• Working Supervisor scheduled in the storefronts

• Meeting and exceeding sales goals

• Cash handling and cash management

• Store Merchandising

• Developing leaders among your sales team

• Responsible for supervision of single store location

• Responsible for adherence to all Company policies and procedures

• Responsible for supervising operational functions of store

• Assist in inventory control of store

• Assist with timesheets and payroll of area store personnel

• Other miscellaneous duties as assigned by the SM and DM Service Center Manager

Valvoline Instant Oil Change - Shrewsbury, MA

August 2016 to February 2017

Manger over the shop. Schedule, inventory, order, OSHA, and cash handling. Deliver a positive first impression to each guest with a warm and friendly greeting Build trust and win repeat, loyal customers

Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center Responsible for inventory, labor management and financial performance of the service center. Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures

Mentor, lead and train the team to optimize their development Help maintain a clean, well-organized service center and facilitate a safe and secure working environment Provide superior customer service leadership

Supervisor

Capstone Logistics - Dayville, CT

February 2011 to June 2016

I am the supervisor for capstone logistics and I oversee twenty employees for day to day operations. As supervisor it is my duty to complete payrolls, hire, perform audit and evaluations on each employee, provide customer support to our clients. If there is any tasks that need to be preformed to help our clients or customers I am the one to implement or create a new process to better our team efforts and gather better results. Other duties of mine were to create weekly schedules for all employees, and to make sure we were in budget every month and always being profitable for our company. My biggest accomplishment with my current employer is the VP personally flew out from California to congratulate me on my job performance.

Education

AS in Electrical

New England Institute of Technology - Warwick, RI

2007 to 2009

Diploma in General Studies

Putnam High School - Putnam, CT

2003 to 2007

Skills

• Microsoft Office (6 years)

• Computer Skills (10+ years)

• Tire Service

• Oil Change

• Retail management

Awards

ECC All Star Sportmanship

June 2007

Voted to All Star Team In CT for football.

Certifications and Licenses

Supervisor

2012

Assistant Site Manager

October 2014

Drivers License

Assessments

Supervisory skills: Motivating & assessing employees — Proficient December 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have strong confidence in myself to preform any job, I can be very diverse, dedicated to work as much as one can be. Have not had a call out in over two years.

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