KATHY TOTEL

**** ******* ******** * · Winter Haven FL. 33884 ·702-***-****

ad46wk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** ** ***** **** management including wardrobe, attractions, admissions, and entertainment. Opening wardrobe team to organize and stock wardrobe in 2011.

Attractions lead 2012 in Lego City, and was moved systematically to Land of Adventure and finally to Kingdoms in 2014. Moved to admissions where I learned all facets from parking, turnstiles, tolls and admissions windows. Continuing my quest to learn about all departments at LEGOLAND FL. Resort I moved to entertainment where I have been since 2016.

Management and supervisory experience

Recruit, implement training materials and develop Model Citizens

Strong work ethic

Results driven leader

Communication and team building skills

Manage multiple tasks and organize under pressure

Research and implement new procedures to improve daily operations

EMPLOYMENT HISTORY

2019-2024

MAINTENANCE LEGOLAND Florida Resort

Was procurement agent for all rides, facilities, hotels

Responsible for all ordering of ride parts, facilities stock, and hotel needs

Worked with 3 finance systems MP2, NetSuite, and the latest Coupa

Checked in and received parts within the Coupa portal, paid vendors in timely fashion

Was the main finance contact for all vendors, to ensure payments were made promptly by the UK

Stocked all consumables for all of maintenance

2016 – 2019

Entertainment LEGOLAND Florida Resort

Restructured entertainment When to Work to operate properly

Implemented electronic contact logs

Wrote General Operating Procedures, 600 duty SOP and Standard Operating Procedures for all venue processes.

Wrote cleaning checklists for all venues

Developed trainer and training programs

Researched and developed ways to increase usher hours after Heartlake Hall closed and hours were decreased by implementing,

Ushers taking over the operation of the Ninjago glasses clean room

Ushers taking over operation of the Great Lego Race virtual reality clean room

Developed the clean room procedures and wrote SOP’s

Designed custom stainless-steel table for Ninjago clean room to help with operational efficiency

Crowd Control Manager

2014 – 2016

Admissions LEGOLAND Florida Resort

Proficient in day to day operation of guest entry into the park and water park

Guest service and recovery

Updated When to Work templates

Implemented lines schedules and the development of 8-hour shifts

Implemented electronic contact logs

Setup park wide depreciation schedule for park assets as assigned by Director and completed depreciation for all of admissions assets

2012 – 2014

Attractions LEGOLAND Florida Resort

Provided team support and leadership by training, coaching and motivating

When to Work scheduling and setup

Monitored budget hours ride capacities, and downtimes

Drafted 2014- and 2015-line schedules and labor budgets

Instituted cleaning checklists used by the entire department

Drafted performance reviews

2011 – 2012

Wardrobe LEGOLAND Florida Resort

Provided team support, organization and developed wardrobe processes before park opening

EDUCATION: BACHELOR OF SCIENCE (B.S.), EDUCATION – NORTHERN ILLINOIS UNIVERSITY, Dekalb, Illinois

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