Kymbrea Boatman

ad46wb@r.postjobfree.com 814-***-****

CUSTOMER SERVICE REPRESENTATIVE

Seasoned customer service professional with over 5 years of experience delivering exceptional support, resolving customer inquiries, and fostering positive client relationships. Seeking a challenging position in a high-volume call center environment, where my ability to adapt to shifting priorities and manage multiple tasks in a fast-paced setting can contribute to exceptional customer service.

KEY COMPETENCIES

Time Management Multitasking

Technical Proficiency

CRM Systems Critical thinking skills

Excellent communication skills

Strong interpersonal skills Problem Solving

Exceptional organizational skills

PROFESSIONAL EXPERIENCE

William's Sonoma

Customer Care Representative

2018- 2022

Expert experience in Avaya CRM System

I assisted customers efficiently and professionally and went above and beyond to solve each customer's Issue is a Fast timely manner.

Responded to Customer emails Using Professionalism and Speedy timeframes

Updated Customer's on Order and Delivery updates

Reached out to venders, Hubs, and delivery scheduling teams on customer's behalf

Expert in Multitasking and working on multiple chats at once while still keeping a quick response rate

Mastered keeping Holdtimes under 2 minutes per call

Mastered receiving 5 star stella reviews on 95% of my escalated calls.

Concentrix

Senior Customer Service Representative

2019 - 2023

Handled complex customer inquiries and escalations, using advanced problem-solving skills to achieve resolution

Collaborate with cross functional teams to address customer needs and contribute to product enhancements based on client feedback

Continuously meet or exceed performance targets, including response time, issue resolution, and upselling goals

Lead a team of 15 customer service representatives, providing training, guidance, and performance evaluations

Develop and implement customer service strategies that have resulted in 95% customer satisfaction ratings

EDUCATION & CERTIFICATIONS

High School Diploma-

Southwind High School 2013

Contact this candidate