Sanyaolu, Oluwafemi

: 437-***-**** : ad46w1@r.postjobfree.com

PROFILE

tProvides customer service support to the organization by obtaining, analysing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Prepares customer service summary reports, Co-ordinates the handling of difficult and/or unusual

tI have also Partnered with management to drive business processes to improve efficiency of the organisation by 70%

tOversaw balance sheet across cash accounts, accounts receivable, prepaid assets, fixed assets, accounts payable, and accrued expenses

tResult- oriented in defining business needs, analysis, documentation of business requirements and Use cases

tDriven to succeed by utilising excellent communication skills, team collaboration and problem-solving skills to maximise company profits and clients’ satisfaction.

tExtensive capabilities managing, Vendor relationship management with ability to draw actionable insights and decisions from data.

tAdvance proficiency with various software applications like Ms. Office, Excel, Power point presentation and Teams.

PROFESSIONAL EXPERIENCE

The Access Bank School of Banking Excellence Nov 2019–Aug 2023

Sub Facilitator at Tembis Consulting

Provide effective instruction to students online and/or in the classroom by preparing for each learning experience, providing supplemental materials to enhance textbooks and lessons, using effective evaluation methods to evaluate student performance

tLead multiple cross-functional teams to successfully deliver all assigned projects facilitating, defining, and documenting accounting needs and requirements

tPreparation of feasibility studies of new industrial projects and the design and implementation of accounting, financial and managerial systems for industrial enterprises.

tDocumented step by step training materials and assisted in facilitating end user training sessions to over 1000 bank employees

tEffective communication and problem-solving skills

tEmbraces teamwork, courageous and ability to manage multiple task

tResult- oriented in defining business needs, analysis, documentation of business requirements and use cases.

tAbility to adjust to new challenges

tAbility to adapt with minimum or no supervision

tExtensive capabilities managing, vendor relationship management with ability to draw actionable insights and decisions from data.

tDriven to succeed by utilizing excellent communication skills, team collaboration and problem-solving skills to maximize company profits and clients’ satisfaction.

tAnalytical and critical reasoning skill.

Board of Internal Revenue 2012 – 2013

Customer Service Representative

Receives processes and verifies the accuracy of orders from customers utilizing the organization’s customer purchase orders.

Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Ensures and provides quality service to both internal and external customers.

Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.

Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

Perform assigned system maintenance to various electronic order files.

Participate and provide expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Intercontinental Bank

Customer Service 2007 – 2008

Handled requests and complaints from customers and internal users.

Provided interface for the activities in the branch

Handled the deduction and collation of commission received from customers

Operates on the principle that customer satisfaction and perception is critical

Receiving cash from customers

Collation of the branch’s initial public offer (IPO)

Checking of balances and other customer enquiries

EDUCATION

Bell University of Technology B.Sc. Accounting July, 2012

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