Team Members Customer Service

Dupree Reed

McGregor, Texas ***** United States

Mobile: 254-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

Highly skilled and experienced professional with a proven track record in manufacturing, production, and machine operating. Possess exceptional time management and goal meeting abilities, as well as expertise in conflict resolution and heavy lifting. A dedicated and detail-oriented team player with a strong work ethic and a commitment to delivering high-quality results. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of the organization.

● Communication

● Manufacturing

● Logistics

● Heavy Machinery

● Leadership

● Customer Relations

● Employee Relations & Laws

● Conflict Resolution

EDUCATION

Continuing Education – Florida A & M University, Tallahassee, Fl

BS in Criminal Justice

CERTIFICATIONS

Forklift (Propane/Diesel/Electric)

Crane

PROFESSIONAL EXPERIENCE

Holt Manufacturing 03/2022 – Present

Logistics Team Leader

Oversaw a team of 10 logistics coordinators to ensure on-time delivery of materials and products.

Managed transportation and distribution operations to reduce shipping costs by 15%.

Developed training programs for team members to improve efficiency and productivity.

Collaborated with suppliers and carriers to negotiate favorable terms and maintain strong relationships.

Conducted regular performance reviews and provided feedback to team members to drive continuous improvements.

Analyzed logistics data to identify trends and potential areas for cost savings.

Streamlined workflows and processes to optimize warehouse operations.

Coordinated with other departments to ensure timely production schedules and minimize inventory shortages.

Led team meetings to communicate goals, objectives, and performance expectations.

Walmart RC (Return Center) 02/2019 – 03/2022

Customer Service Associate

Processed and sorted customer returns efficiently and accurately

Assisted customers with returns, exchanges, and refunds in a timely and professional manner

Verified the condition of returned merchandise and inputted information into the system

Resolved customer inquiries and concerns related to returns and exchanges

Maintained a clean and organized work area to ensure efficiency in processing returns

Worked collaboratively with team members to meet department goals and deadlines

Conducted inventory checks and restocked returned merchandise on the sales floor

Demonstrated strong attention to detail and accuracy in handling customer returns

Complied with all Walmart return policies and procedures to ensure customer satisfaction

Jessup Housing Manufacturing 04/2014 – 02/2019

Plumbing/Floors – Supervisor

Responsible for overseeing a team of plumbers and flooring technicians to ensure timely completion of projects

Managed inventory and supplies for plumbing and flooring materials

Conducted site evaluations and inspections to identify necessary repairs and maintenance

Coordinated with contractors and vendors to procure materials and equipment for projects

Developed and implemented safety protocols to ensure compliance with industry regulations

Trained and mentored new team members on proper techniques and procedures for plumbing and flooring installations

Provided exceptional customer service and resolved any issues or concerns in a timely and professional manner

Collaborated with project managers to create project plans and schedules for plumbing and flooring installations.

US Army (Active Duty) 9/2007 – 04/2012

Military Police Officer

Oversee Demonstrated proficiency in enforcing military laws and regulations, ensuring safety and security of military installations and personnel.

Conducted security patrols and investigations to detect and prevent criminal activities and threats.

Skilled in conducting traffic stops, apprehending suspects, and conducting interviews and interrogations.

Trained in firearms proficiency and defensive tactics, able to respond to potentially dangerous situations quickly and effectively.

Collaborated with local law enforcement agencies and military units to coordinate security efforts and respond to emergencies.

Maintained detailed records and reports of incidents, arrests, and investigations.

Received commendations for outstanding performance and dedication to duty.

Participated in regular training and professional development activities to stay current on laws and procedures.

Demonstrated strong leadership abilities in supervising and mentoring junior officers and enlisted personnel.

REFERENCES

Crystal Jones, Caterpillar Supply Chain (Manager) – 830-***-****

Samantha Ortiz, Warehouse Manager – 254-***-****

Andrea Salinas, Youth Choir Director – 254-***-****

Contact this candidate